Salesforce BA

RESPONSIBILITIES

Gather & document customer requirements, map them to platform capabilities and build solution architecture.

• Collect Software Requirements, including writing use cases, constructing workflow charts, and diagrams.
• Create ’as is’ and ’to be’ process maps.
• Provide recommendations for process improvements.
• Identify strengths and weaknesses in the current client systems and processes.
• Hold continuous communication flow with external stakeholders.
• Take full ownership of project and software support documentation.
• Analyze and design the e-commerce system.
• As a Senior team member provide learning support to more junior colleagues.

Qualifications

• You have at least 5 years of experience working as a Business analyst and practical knowledge in e-commerce domain
• Experience in documenting and analyzing system integration solutions
• Skilled in negotiations and stakeholder management
• Experience in teaching others on ways of completing tasks and using various techniques of BA
• Full working proficiency in English, both, written and spoken
• Experience in generating ideas for change and improvement strategies of the project and processes.
• Scrum Master skills
• Practical SFCC/e-commerce experience, B2C e-commerce is required too