Servicenow Support

Servicenow Support

Exp: 2-4 Yrs

Job Description:

Manage and resolve incidents related to GSConnect applications [Incidents Investigation & Diagnosis] 

Integration failure handling on GSConnectCSM and BP ApplicationsCreate and migrate update sets [Between Dev, Test, UAT, Pre-Prod] 

Planning and executing ServiceNow upgrades on Dev, Test, UAT, Pre-Prod 

Providing development assistance for ServiceNow releasesSystem administration, including list/form/navigation pane updates, catalog item development and maintenance, workflow creation and configuration, configuration reviews, Instance patch management, and table and field creation

Sanity/smoke testing of GSConnect functionality post instance upgradeSanity/smoke testing of newly released GSConnect functionalities post-release 

Resolution of technical issues related to application and platform