Customer Support Executive

Skills & Exp. :-

• Bachelor’s degree in Commerce / Science/ Computer Science Information Systems or related field

• More than 3 years of experience in customer service focusing on software products and services

• Basic experience in writing Linux / Unix command line shell scripts , view system logs, event logs and understand SQL trace files

• Excellent written and verbal communication skills for effectively communicating with APAC based clients

• Strong analytical skills and ability to perform multiple tasks / day-to- day activities

• Ability to accept constructive feedback and criticism from APAC based clients

• Tech-savvy, organized, knows how to prioritize for problem solving

• Strong time management and organizational skills

Responsibilities:

1. Respond to customer inquiries and assist in troubleshooting and resolving technical issue
2. Attend meetings to analyze, troubleshoot and diagnose systems problems of the customers
3. Document issues, errors and questions encountered in the system by the customers or users
4. Create training materials and instructional guides on how to use and navigate the system
5. Conduct training sessions to the clients for demonstrating the use of the software products