Service Now WSD

Workplace Service Delivery Lead Skill Metric

5+ years of experience as a ServiceNow lead, with a focus on Workplace Service Delivery.

Expertise in Health and Safety, Facilities Management, and Asset Management processes and workflows.

Proven track record in leading technical architecture efforts within the ServiceNow platform.

Strong communication and stakeholder management skills.

Ability to collaborate effectively with cross-functional teams to gather requirements and define technical solutions.

Strong analytical and problem-solving skills, with the ability to identify and address technical challenges.

Capacity to work independently and as part of a team in a dynamic environment.

Certification in ServiceNow (e.g., Certified Implementation Specialist).

Previous experience with Workplace Service Delivery projects.

Knowledge of ServiceNow integration capabilities and APIs.

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