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BMC Helix ITSM Developer

No of Positions  No of Positions:   2

location Location: Hyderabad

date Tentative Start Date:   June 17, 2024

Work From Work From : Offsite

rate Rate : $ 11  -  16 (Hourly)

experience Experience : 7 to 12 Year

Job Applicants : 2
Job Views : 107
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Job Category : Information Technology & Services
Duration : 3-6  Month
Key Skills Required Skills
Helix ITSM

Experience: 7+ Years

Shift: 2 PM to 11 PM IST

Helix ITSM experience in end-to-end implementation.

Detail JD below:-

  • Working experience conduct requirement gathering workshop and creating solution design  document for Helix ITSM SaaS Application
  • Guiding customer to adopt best practices
  • Awareness on process to onboard customer to Helix ITSM SaaS (Working with client gateway setup,  build Manage file process,  working with BMC Onboarding/DevOps team)
  • Building Test plan, create user and admin guide
  • Conduct ITSM functionality demonstration, Knowledge transfer and UAT trainings
  • Experience to work on REST API or web services based integration
  • Experience to work on Helix ITSM -Incident ,Problem, Change, SRM,SLM application (Implementation and customization)
  • Experience to work on Asset, CMDB application and understanding on CMDB data model
  • Experience on customer onboarding, implementation in Helix ITSM SaaS
  • Setting up kaazing gateway and working knowledge on manage file transfer process
  • Work on  Azure AD/LDAP Active directory (Cloud/on prem) integration for employee onboarding with helix ITSM
  • Experience to setup Single sing on with SAML/OIDC provider like ADFS, Azure, onelogin
  • Experience to load Foundation, process and transaction data
  • Work on Helix Dashboard, report building
  • Good hand on Atrium integrator Data load ETL process
  • Building service catalog in DWPC and DWPA
  • Working knowledge on PWA screen customization and setup
  • Awareness to work on iPaaS  (plus) and DevOps integration
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