Digital Content Specialist

Role and Responsibilities

·          Content Creation: Write clear, concise, and engaging product descriptions, specifications, and other relevant content for various products within the organization's catalog.

·          Data Entry: Enter product data accurately into the PIM system, including but not limited to product names, SKUs, pricing information, and categorization.

·          Content Enrichment: Enhance product content by adding images, videos, technical specifications, and other relevant information to improve the overall customer experience and drive sales.

·          Quality Assurance: Conduct regular audits of product data to identify and correct inaccuracies, inconsistencies, or missing information within the PIM system.

·          Collaboration: Work closely with cross-functional teams such as marketing, sales, and product management to ensure alignment on product content strategies and initiatives.

·          Compliance: Ensure product content adheres to relevant industry standards, regulations, and brand guidelines.

·          Continuous Improvement: Stay updated on industry best practices and emerging trends in product content management to continually enhance processes and drive efficiency.

·          Troubleshooting: Address any issues related to product data management within the PIM system, including data synchronization, integration, and troubleshooting technical issues.

Required Skills

·          5+ years of proven experience in content creation, preferably within a retail or e-commerce environment.

·          Basic Understanding of Front-End (UI) and Back-End Technologies (Server Side, Cloud, Rest API, Middleware, PIM).

·          Effective articulation of the issue in radars/issue tracker

·          Leaving a paper trail when resolving issues

·          Clear updates in team meetings, track check-ins etc.

·          Interactions/Collaboration with cross-functional partners and teams.

·          100% accurate deployment of Data/ Content to avoid any misinformation on consumer-facing websites.

·          Checking conflicts with other specialists

·          Familiarity with leading Product Information Management systems and data management principles.

·          Strong attention to detail and ability to manage large volumes of data accurately.

·          Excellent written and verbal communication skills.

·          Proficiency in using productivity tools such as Microsoft Excel, Word, and Google Workspace.

·          Ability to work collaboratively in a fast-paced, cross-functional team environment.

·          Knowledge of SEO principles and best practices is a plus.

·          Required to think quickly and accurately.

·          Being flexible and open to change, adjusting approach according to different situations

·          Have a holistic view of the impact.

·          Should be aware of risks to other placements/areas of the store & App

·          Attentive and good listener.

·          Confident while clarifying questions.

·          Teamwork and collaboration.