ServiceNow Business Analyst

Bachelor/B-Tech/B-E

Experience

3-5 years of experience.

Technical Skills (Mandatory)

You will be successful in this role if you have:

1. Excellent written and verbal communication skills.
2. At least three (3) years of professional experience in a relevant business analysis/product management position (ServiceNow)
3. At least 2+ years of experience within HRSD module.
4. Demonstrated ability to manage multiple stakeholders from across the Enterprise.
5. Proven ability to work in a fast-paced, challenging environment in which you may be expected to assume multiple simultaneous responsibilities.
6. Solid technical aptitude specific to ITSM tools.
7. Track record of successful customer-facing engagements, self-starting skills.
8. A high degree of proficiency using Microsoft Tools
9. Working knowledge of Jira or other scrum tools
10. Applicants should be willing to support global product deployments, working across different time zones.
11. ITIL knowledge and experience.

Functional/Domain Knowledge (If required)

1. Strong ITIL V3 or above  (Minimum ITIL foundation certification preferred)
2. ServiceNow CSA certified. Good to have CIS-HRSD certifications.
3. Exposure to Cloud technologies is good to have.
4. Excellent English Communication/Presentation skills (Oral & Written).
5. Perform duties with limited supervision
6. Ability to multi-task and work under strict deadlines
7. Ability to respond quickly to problems and changes

Other skills (Preferable technical skills /Soft skills)

1. JavaScript, MySQL
2. German language (Good)
3. ServiceNow Development
4. Excel, Word, PowerPoint Knowledge
5. Release Management
6. Training experience.