Salesforce Service Coud Developer

Job Description : 

Total Exp-5+ years 

Location - Banagalore 

• Develop and maintain Salesforce service cloud solutions and serve as the contact for Business and Technology Stakeholders. 

• Collaborate with Architects to design and develop Contact center solutions: Agent Desktop, Virtual assistants and Chatbots, Customer Portals etc. 

• Lay the framework for Salesforce service cloud & AWS connect using Lex & Poly. Integrating SFSC with other systems which enable cognitive and machine learning capabilities. 

• This role will also provide insights and aid in the measurement and tracking of Contact center specific metrics and Consumer Services related analytics. 

• Stay current with industry trends, conduct assessments, and provide recommendations for innovative technology solutions. 

YOU ARE  

• Able to communicate effectively, build relationships, and influence outcomes in a cross-functional, matrixed organization. 

• A proactive driver of continuous improvement opportunities across business processes and system solutions. 

• A relentless, versatile learner who is open to and embraces change, in an endeavor to enhance adaption of system solutions. 

• Able to persevere and overcome resistance or setbacks while pursuing innovation and Team goals with energy & drive. 

• Collaborative and knowledge sharing with a knack for stakeholder engagement. 

Must Have : 

• Bachelor's degree in computer science, Computer Engineering or Electrical Engineering and/or applied relevant experience in technology, or related fields. 

• 5+ years of experience in programming with Apex, Salesforce Workflow, SOQL, SOSL and Visualforce Pages and components with Lightning Styles. 

• 4+ years of programing language experience, experience in Node, React, Java are preferred. 

• 3+ years of expertise in Salesforce service cloud implementations.  

• Hands on experience Implementing Cloud Contact Center services. Experience with AWS eco-system is preferred. 

• Developed custom Lightning Web Components, Apex classes, and secure system integrations following best practices and standards. 

• Used principles of object-oriented programming and design concepts when choosing existing components or developing custom solutions 

• Experience in integrating IVR Call flows for multiple applications. 

• Experience with Al, Chatbots, and Virtual Assistant leveraging Al/ML. 

• Knowledge and experience in deploying advanced cloud contact center technologies such as Speech, Chat Bots, and Call Analytics. 

• Experience in Consumer Services journeys- both self-service and contact center. Having implemented these journeys through robust Technology solutions. 

• Experience working effectively with Data sciences, Data processing, and Software engineering teams. 

• Written and verbal communication skills with an ability to present complex technical information in a clear and concise manner to a variety of audiences. 

• Appropriate Salesforce Certifications – Admin, Platform Developer I/II, Service cloud Developer.