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Salesforce Service Coud Developer

No of Positions  No of Positions:   4

location Location: Bengaluru

date Tentative Start Date:   July 30, 2023

Work From Work From : Onsite

rate Rate : $ 15  -  19 (Hourly)

experience Experience : 5 to 15 Year

Job Applicants : 15
Job Views : 502
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Job Category : Information Technology & Services
Duration : 3-6  Month
Key Skills Required Skills
salesforce service cloud apex Java
Description

Job Description : 

Total Exp-5+ years 

Location - Banagalore 

  • Develop and maintain Salesforce service cloud solutions and serve as the contact for Business and Technology Stakeholders. 

  • Collaborate with Architects to design and develop Contact center solutions: Agent Desktop, Virtual assistants and Chatbots, Customer Portals etc. 

  • Lay the framework for Salesforce service cloud & AWS connect using Lex & Poly. Integrating SFSC with other systems which enable cognitive and machine learning capabilities. 

  • This role will also provide insights and aid in the measurement and tracking of Contact center specific metrics and Consumer Services related analytics. 

  • Stay current with industry trends, conduct assessments, and provide recommendations for innovative technology solutions. 

 

YOU ARE  

  • Able to communicate effectively, build relationships, and influence outcomes in a cross-functional, matrixed organization. 
  • A proactive driver of continuous improvement opportunities across business processes and system solutions. 

  • A relentless, versatile learner who is open to and embraces change, in an endeavor to enhance adaption of system solutions. 

  • Able to persevere and overcome resistance or setbacks while pursuing innovation and Team goals with energy & drive. 

  • Collaborative and knowledge sharing with a knack for stakeholder engagement. 

 

Must Have : 

 

  • Bachelor's degree in computer science, Computer Engineering or Electrical Engineering and/or applied relevant experience in technology, or related fields. 

  • 5+ years of experience in programming with Apex, Salesforce Workflow, SOQL, SOSL and Visualforce Pages and components with Lightning Styles. 

  • 4+ years of programing language experience, experience in Node, React, Java are preferred. 

  • 3+ years of expertise in Salesforce service cloud implementations.  

  • Hands on experience Implementing Cloud Contact Center services. Experience with AWS eco-system is preferred. 

  • Developed custom Lightning Web Components, Apex classes, and secure system integrations following best practices and standards. 

  • Used principles of object-oriented programming and design concepts when choosing existing components or developing custom solutions 

  • Experience in integrating IVR Call flows for multiple applications. 

  • Experience with Al, Chatbots, and Virtual Assistant leveraging Al/ML. 

  • Knowledge and experience in deploying advanced cloud contact center technologies such as Speech, Chat Bots, and Call Analytics. 

  • Experience in Consumer Services journeys- both self-service and contact center. Having implemented these journeys through robust Technology solutions. 

  • Experience working effectively with Data sciences, Data processing, and Software engineering teams. 

  • Written and verbal communication skills with an ability to present complex technical information in a clear and concise manner to a variety of audiences. 

  • Appropriate Salesforce Certifications – Admin, Platform Developer I/II, Service cloud Developer. 

 

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