ServiceNow Application Support Analyst

No of Positions: 5

Location: Pune

Tentative Start Date: May 31, 2023

Work From : Offsite

Rate : $ 6 - 10 (Hourly)

Experience : 3 to 4 Year

Job Applicants : 2

Job Views : 438

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Job Category : Information Technology & Services

Duration : 3-6 Month

Required Skills

ServiceNow ITSM

Description

Job Description
Role:ServiceNow Application Support Analyst
Location: Remote

The role of ServiceNow Application Support Analyst will be responsible for:-

Working on serviceNow to resolve application related issues *Initially using email mainly, transition to serviceNow generally
Work closely with business stakeholders, users, IT and vendors to extend the application support services
Learn and document troubleshooting skills for qualified global applications
Shift based support model to ensure there is smooth support for all Suntory business units
Act as project managers for changes, enhancements and projects
Lead Incident, problem and change management process
Run communication and escalation Management process

Expectations:
- 3-4 years of experience in global firm supporting applications or infra
- Understanding of ITSM process
- Good English communication skills
- Willing to work in 8x5 hr shift model
- Ability to learn and adapt new technology