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ServiceNow Application Support Analyst

No of Positions  No of Positions:   5

location Location: Pune

date Tentative Start Date:   May 31, 2023

Work From Work From : Offsite

rate Rate : $ 6  -  10 (Hourly)

experience Experience : 3 to 4 Year

Job Applicants : 2
Job Views : 426
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Job Category : Information Technology & Services
Duration : 3-6  Month
Key Skills Required Skills
ServiceNow ITSM

Job Description
Role:ServiceNow Application Support Analyst
Location: Remote 
The role of ServiceNow Application Support Analyst will be responsible for:-

  • Working on serviceNow to resolve application related issues *Initially using email mainly, transition to serviceNow generally
  • Work closely with business stakeholders, users, IT and vendors to extend the application support services
  • Learn and document troubleshooting skills for qualified global applications
  • Shift based support model to ensure there is smooth support for all Suntory business units
  • Act as project managers for changes, enhancements and projects
  • Lead Incident, problem and change management process
  • Run communication and escalation Management process

-       3-4 years of experience in global firm supporting applications or infra
-       Understanding of ITSM process
-       Good English communication skills
-       Willing to work in 8x5 hr shift model
-       Ability to learn and adapt new technology

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