ServiceNow Developer (HTCWBG2-02-53)

ServiceNow Developer - HTCWBG2-02-53
Skills / Experience Required:
The ServiceNow developer is responsible for developing and supporting ITSM Modules of ServiceNow, catalog forms, integrations, and custom app development.
Experience: Level II – 4 to 7 years
Essential Job Functions & Required Skills:
 ServiceNow Implementation, ServiceNow Architect (preferably ServiceNow Certified Implementation Specialist) is a must.
 Perform day to day administration of the ServiceNow.
 Maintain business services and configuration item relationships in ServiceNow.
 Develop and manage application code, user interface, and third-party integration components.
 Develop necessary development documentation as needed e.g. project plan, technical design, developer notes, user manual etc
 Performs core configuration tasks including system policies, business rules and client scripts.
 Manages data with Tables, the CMDB, Import Sets, and Update Sets.
 Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
 Performs migration activities Dev to QA, QA to Prod.
 Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.
 Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
 Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics etc.
 Post roll out production support. Experience of handling Bug Fixes and Enhancement requests.
 Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
 Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.
 Knowledge of working with different kind of scripts in ServiceNow and their order of execution.
 Experience working with email notifications, inbound actions, reports, gauges, and home pages.
 Experience on creation of catalog items, wizards, record producers, interceptors, user guide.
 Working on creation and customization of complex workflows and custom workflow activities.
 Worked with transform maps, data sources and different transform scripts for data loads and management. Working with schedule jobs, events, and triggers to manage business needs and handle background work.
 Working with complex UI customization and UI macros.
 Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad

• Working knowledge of Performance Analytics and Reports.

 Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new
functionality, enhancements or error correction.
 Develops and improves user systems procedures and prepares systems documentation.
 Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.
 Excellent written and verbal communications skills.
 Ability to quickly learn and take advantage of new technologies and concepts.
 Good understanding of customer requirements and pain points.