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Genesys eServices Engineer

No of Positions  No of Positions:   1

location Location: Hyderabad

date Tentative Start Date:   April 30, 2023

Work From Work From : Onsite

rate Rate : $ 12  -  19 (Hourly)

experience Experience : 7 to 10 Year

Job Applicants : 0
Job Views : 454
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Job Category : Information Technology & Services
Duration : Long-Term
Key Skills Required Skills
Genesys eServices


As a Genesys eServices Engineer, you will be responsible for:

  • Designing, implementing, and maintaining Genesys eServices solutions for clients, ensuring seamless integration with existing systems and processes.
  • Analyzing technical requirements in collaboration with onshore.
  • Conducting thorough testing and validation of Genesys eServices solutions, identifying, and resolving any issues.
  • Developing and maintaining technical documentation, including solution designs, implementation plans, and operational guides, to support knowledge transfer and ongoing maintenance.
  • Providing Level 2 and Level 3 support, troubleshooting and resolving complex issues, including RCA and fixes
  • Support major releases, upgrades and maintenance activities.
  • Staying up to date with the latest Genesys eServices product updates and industry best practices, recommending improvements and optimizations to enhance clients' customer experience.


  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Minimum of 3 years of experience working with Genesys eServices solutions, including implementation, configuration, and support, and overall, 7-10 years of experience in Genesys
  • Strong knowledge of Genesys routing and reporting solutions, as well as integration
  • Excellent problem-solving, analytical, and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and interact with clients at various levels.
  • Ability to manage multiple tasks and priorities in a fast-paced, deadline-driven environment.
  • Genesys certifications, such as Genesys Certified Professional (GCP), are highly desirable.
  • Experience in any of these applications is a plus - Genesys Platform, Genesys SDK, GVP – IVR platform, Workforce management.  
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