Responsibilities

• Maintain and build solutions on top of the AEM, Scene 7, DAM and SoCo modules

• Provide technical responses to product questions reported via client care support, or at times direct from customers of AEM.

• Manage customer expectations of response time and issue resolution

• Troubleshoot and reproduce the technical problems reported by customers and define workarounds.

• Work with the development team on the more complex issues

• Deliver software patches and upgrades to resolve customer issues

• Provide product feedback to reduce the number of issues experienced by the customer

• Back up and assist the solutions/applications engineering team when they’re in the field delivering projects

• Create and integrate content-driven applications on top of the CQ core platform, and integrate with other systems

 

Requirements

• Must: Good understanding on UI technologies like PHP, JQuery, Java Script, HTML 5, CSS, Pearl/Curl.

• Must: Good understanding of backend technologies like Java EE, Servlets, JSP, Tag libraries, and JSTL skills, combined with a good understanding of Enterprise Java frameworks such as Spring and Hibernate

• Must: Solid experience in problem analysis and resolution of technical problems.

• Must: Ability to handle clients professionally during all interfaces.

• Must: Ability to work in different working hour shifts including Night shift and week end hours.

• Must: Strong written and verbal communication skills.

• Preferred: Knowledge in Day CQ foundational concepts, including the CRX repository, the CQ platform, the use of core frameworks such as Apache Sling and Apache Felix, a solid understanding of all Day CQ building blocks including templates, components, dialogs, widgets, etc, and the CQ development and deployment process.

• Preferred: Application development, distributed application development and Internet/Intranet based database applications

• Overall experience of 1 to 3+ years with 1-2 years of web content management system experience working with one or more CMS packages a big plus