ServiceNow ITOM Architect

JD :

- 10+ Years of professional technical experience in IT Service Assurance domain
-  Minimum 6-8 Years experience in a Solution Lead / Consulting role for ITOM tools Implementation
- 4-5 years of hands-on implementation experience with ServiceNow ITOM, Event, Discovery, CMDB, Service Mapping, Orchestration, Cloud Management

-- Strong understanding and exposure on CMDB, Discovery and Event management processes

-- Good exposure on Performance Analytics, Reporting and Dashboards development and implementation

-- Good knowledge and experience working with ServiceNow Custom Applications

-- Good knowledge of ServiceNow ITSM Modules like Incident, Problem, Change, Service Catalog, Service Portals would be a plus

-- Hands-on exposure on ServiceNow integration with at least 3-4 3rd party tools, including at least 1 of the ITOM tools like Nagios, AppDynamics, SCOM, Solarwinds, etc.
-- Good exposure on all phases of ServiceNow modules implementation lifecycle.

-- Experience working on Agile Methodology for project execution is preferable.

- College Degree in Information Systems or Engineering or Equivalent technical training/Experience .
- ServiceNow Discovery Accreditation and/or Certification desired
- ServiceNow Business Service Mapping Certification desired 
- ITIL V3 Training and Certification 

- Excellent communication skills

Roles and Responsibilites :

- As an ITOM Technical Architect focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications 
- The ITOM Technical Architect is comfortable in scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping and Orchestration
- Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management. 
- The ITOM Technical Architect works on a project team, reporting to the Project Manager and Practice Director for ITOM 
- Code and Test Scripts and Configuration for ServiceNow Discovery
- Installs and configures ServiceNow MID Servers in customer environments
- Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
- Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management 
- Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
- Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies 
- Construct manual business service maps with relationships and dependencies
- Ability to write Orchestration workflows

- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system

- Hands on experience with ITSM modules would be an advantage