Role & Responsibilities 

§ Assist Engineering Manager in designing and implementing lightweight developer support workflow process.  

§ Provide end-to-end support follow-up starting with ticket logging, up to issue resolution, and acknowledging new tickets reported within the first 15mins. 

§ Providing developer support for issues related to building and deployment failure. 

§ Escalate, collaborate, pair, and follow up with the Senior DevOps Engineer for tickets that require second-level support. 

§ Provide monthly analytic reports of all tickets logged by developers, and provide action plans to eliminate toil. 

 Experience, skills & attributes 

§ Knowledgeable in GitHub, Jenkins, and Kubernetes. 

§ Knowledgeable in Amazon Web Services. 

§ Working experience with Atlassian HALP is a bonus. 

§ Ideally, you have 2-3 years of working experience in a DevOps environment, providing help and support for developers. 

§ Has demonstrated experience in curating CI/CD pipelines for software development teams. 

§ Has demonstrated experience with programming and scripting languages – e.g., Python and Shell. 

§ Good communicator, providing consistent ticket updates and following up with discipline.