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Technical Support Engineer - L3 and Java

No of Positions  No of Positions:   1

location Location: Noida

date Tentative Start Date:   October 14, 2022

Work From Work From : Offsite

rate Rate : $ 8  -  16 (Hourly)

experience Experience : 3 to 5 Year

Job Applicants : 1
Job Views : 111
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Job Category : Information Technology & Services
Duration : 6-12  Month
Key Skills Required Skills
Java Technical Support Engineer
Description

Experience – 3+

● Able to work within the GMT+8 time zone.

Responsibilities- 

• Helping resolve issues raised by internal users, at any time.

• Responding to issues raised by chat or over the phone.

• Contributing to a 24/7 team (in shifts).

• Evaluating situational urgency and, if needed, educating users how to properly report issues.

• Applying quick fixes when possible and investigating possible root causes.

• Identifying and communicating with the relevant Development team to assist and/or plan for long-term fixes.

• Linking Support tickets with their long-term-fix ticket, enriching them with investigation results, surfacing overall progress of issue resolution.

• Maintaining the Support Runbook documentation along with the Development teams.

• Communicating trend analysis to the product team.

 

Requirements-

● Solid Computer Science fundamentals, and excellent problem-solving skills.

● Competency in Java programming.

● Good at communicating, in written form, complex issues to both technical and non-technical audiences.

● Bachelor’s or Master’s degree in Computer Science or a related field from a top university.

 

 

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