No of Positions: 1
Location:
Noida
Tentative Start Date:
October 14, 2022
Work From :
Offsite
Rate : $ 8
-
16 (Hourly)
Experience :
3 to 5 Year
Required Skills
Experience – 3+
● Able to work within the GMT+8 time zone.
Responsibilities-
• Helping resolve issues raised by internal users, at any time.
• Responding to issues raised by chat or over the phone.
• Contributing to a 24/7 team (in shifts).
• Evaluating situational urgency and, if needed, educating users how to properly report issues.
• Applying quick fixes when possible and investigating possible root causes.
• Identifying and communicating with the relevant Development team to assist and/or plan for long-term fixes.
• Linking Support tickets with their long-term-fix ticket, enriching them with investigation results, surfacing overall progress of issue resolution.
• Maintaining the Support Runbook documentation along with the Development teams.
• Communicating trend analysis to the product team.
Requirements-
● Solid Computer Science fundamentals, and excellent problem-solving skills.
● Competency in Java programming.
● Good at communicating, in written form, complex issues to both technical and non-technical audiences.
● Bachelor’s or Master’s degree in Computer Science or a related field from a top university.
Hyderabad
BANGALORE
Indore
REMOTE
Bengaluru
REMOTE
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