Introduction
At Cosette Network, we value our customers and strive to offer the best possible services. We understand that situations may arise where you need to cancel a service or request a refund. This policy outlines the terms and conditions for cancellations and refunds to ensure a transparent and fair process for all our users.
Cancellation Policy
- Customers may request service cancellations by contacting our support team at [info@cosettenetwork.com].
- Cancellation requests must be made at least X days before the renewal date to avoid charges for the next billing cycle.
- Some services may have a minimum commitment period; early cancellations may be subject to a cancellation fee.
- Once a service is canceled, access to related features and benefits will be revoked immediately or at the end of the current billing cycle.
- If a cancellation occurs due to a violation of our terms of service, no refund will be issued.
Refund Policy
- Eligibility for Refunds: Refunds may be granted under the following conditions:
- Service failure due to technical issues on our end.
- Duplicate charges caused by payment gateway errors.
- Incorrect charges due to system errors.
- Refund requests must be submitted within [X] days of the transaction date.
- Refunds are not applicable for used or partially used services.
- Subscription-based services are generally non-refundable after the trial period (if applicable).
- Refunds for customized services (e.g., development or consultation) depend on individual agreements.
- Processing fees, administrative charges, or third-party fees may be non-refundable.
Refund Process
- Customers must submit refund requests via email to [info@cosettenetwork.com], including transaction details and a valid reason for the request.
- Our team will review refund requests within X business days.
- Approved refunds will be processed within [X] business days and credited to the original payment method.
- Customers will receive email updates regarding their refund status.
Exceptions
- Certain services may have unique cancellation and refund policies stated at the time of purchase.
- Promotional or discounted services may not be eligible for refunds.
- Refunds for third-party integrations or external services follow their respective policies.
- We reserve the right to investigate and withhold refunds for suspected fraudulent transactions.
Contact Us
For any questions regarding our cancellation and refund policy, please contact us
at: Cosette Network
Email: [info@cosettenetwork.com]
Website: [www.cosettenetwork.com]
We reserve the right to modify this policy at any time. Please review this page periodically for updates.