Cancellation & Refund

Introduction

At Cosette Network, we value our customers and strive to offer the best possible services. We understand that situations may arise where you need to cancel a service or request a refund. This policy outlines the terms and conditions for cancellations and refunds to ensure a transparent and fair process for all our users.

Cancellation Policy

  • Customers may request service cancellations by contacting our support team at [info@cosettenetwork.com].
  • Cancellation requests must be made at least X days before the renewal date to avoid charges for the next billing cycle.
  • Some services may have a minimum commitment period; early cancellations may be subject to a cancellation fee.
  • Once a service is canceled, access to related features and benefits will be revoked immediately or at the end of the current billing cycle.
  • If a cancellation occurs due to a violation of our terms of service, no refund will be issued.

Refund Policy

  • Eligibility for Refunds: Refunds may be granted under the following conditions:
    • Service failure due to technical issues on our end.
    • Duplicate charges caused by payment gateway errors.
    • Incorrect charges due to system errors.
  • Refund requests must be submitted within [X] days of the transaction date.
  • Refunds are not applicable for used or partially used services.
  • Subscription-based services are generally non-refundable after the trial period (if applicable).
  • Refunds for customized services (e.g., development or consultation) depend on individual agreements.
  • Processing fees, administrative charges, or third-party fees may be non-refundable.

Refund Process

  • Customers must submit refund requests via email to [info@cosettenetwork.com], including transaction details and a valid reason for the request.
  • Our team will review refund requests within X business days.
  • Approved refunds will be processed within [X] business days and credited to the original payment method.
  • Customers will receive email updates regarding their refund status.

Exceptions

  • Certain services may have unique cancellation and refund policies stated at the time of purchase.
  • Promotional or discounted services may not be eligible for refunds.
  • Refunds for third-party integrations or external services follow their respective policies.
  • We reserve the right to investigate and withhold refunds for suspected fraudulent transactions.

Contact Us

For any questions regarding our cancellation and refund policy, please contact us

at: Cosette Network

Email: [info@cosettenetwork.com]

Website: [www.cosettenetwork.com]

We reserve the right to modify this policy at any time. Please review this page periodically for updates.

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