Confidential

Location :Hyderabad

Experience :Year

Last active on :July 22, 2020

Rate: $18/Hourly

Availability :Immediate

Work From :Onsite

Category :Information Technology & Services

 
Key Skills
LinuxWindows ServerSail Point Angular JSHTMLAWSApache Tomcat ServerMySQL
Education

Under Graduation

Bachelor of Technology

Post Graduation

Discription
  • Contribute significantly to organization’s growth by adding new dimensions and scale to it, attain respectable position and excel by leveraging my strengths of adaptability, perseverance, analytical ability and positive attitude.
  • Able to work effectively and efficiently in a matrix environment
  • Willingness to learn team facilitator hard worker.
  • Interested to explore myself with new technologies and environment.
Project Details
Title :Confidential
Duration :6(Month)
role and responsibileties :
  • Checking the assigned tickets using Service-Now and Samanage ticketing tool to track ticket progress and enter updates to have on going record of case activity till resolution is reached and close the tickets.
  • User Provisioning and De-Provisioning.
  • Created and maintained User accounts, Distribution List, Security Groups and Shared Drive Access in Active Directory.
  • Handling Password Management for the Users.
  • User’s access Provisioning to AWS & eDesk via OKTA cloud based tool.
  • Fixing the issues for mail/Exchange issues.
  • Monitoring the daily scheduling tasks.
  • Providing quick and appropriate solutions in different level giving support for issues over mail and ticketing tools.
  • Providing support on Active directory and AD integrated applications.
  • Responsible for monitoring RSA console and troubleshooting RSA token issues.
  • Managing Third party vendor applications like SynXis, Oracle and Opera Cloud etc.
  • Coordinating with other teams for issues resolution.
  • Day to day support of customer issues.
  • Involved in 18/5 on-call support.
Description :

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