PLATFORM ENGINEER
Location : PUNE, India
Experience : 8.5 Year
Rate: $29 / Hourly
Availability : Immediate
Work From : Offsite
Category : Information Technology & Services
EDUCATION
Bangalore UniversityBachelorofEngineeringElectrical and ElectronicsCompletedin2014
UniversityofWisconsin-Parkside
CustomerExperienceProgramCompletedin2022
Windows-AD-ServerVirtualization-ESXi
NetworkingTroubleshootingAPIsandJavaScript
SAML and OAuthMySQL, PostgreSQLAlteryxDesigner
MongoDBAdministration
LinuxPlatform
Alteryx Server AdministrationDNS/TCP/IP
VMware Certified AssociateVMware Certified Professional-DCVAlteryxFoundations-Designer
AlteryxServerAdministrator
ITIL4FoundationPRINCE2AgileFoundation
PRINCE2AgilePractitionerCompTIAITFundamentals
ZAKIRGONAL
Accomplished technical support professional with over 8 years of hands-onexperience in providing top-tier support for diverse technical environments.ProficientinVMware, 1.5+ years in Alteryxserveradministration,anddatabasemanagement also used Tableau as Reporting tool with a track record of delivering exceptional solutions tocomplexchallenges.
September2023-Present
October2022-August2023
Assist customers with OATH and SAML activities. To collaborate withcustomers,analyzeproblems,andoffersolutionsforeffectivedataanalyticsworkflows.
Resolved Alteryx Designer and Server issues promptly, achieving 98%customersatisfaction.
Enhancedperformancethroughin-depthsoftwareanalysisandAPIdebuggingandprovideRCA.
Reduced support tickets by about 30% by providing comprehensiveclienttrainingandcontributedtoAlteryxCommunit.
Installed,configured,andmaintainedAlteryxServersforoptimalperformance.
ResolveuserpermissionissuesontheAlteryxserver,ensuringappropriateaccessandsecuritysettingsforusersofAlteryxproducts.
Providedremoteassistanceforissueresolutionandactivelycontributetobugreportingtoenhancesoftwarequality.
January2016 - September 2022
Responsible for providing support to customers using VMware products,in isolating, diagnosing, reproducing, and fixing technical issues in atimelymanner.
Helpcustomersindesigning,deploying,configuring,andmanagingvirtualized computer resources within a server, storage, and networkingenvironment.
ConfigureDNS,IPonESXihosts.PatchingandmitigatingCVEsreported.Manage,migrate,createVMsofalltypesofOS,updatedriversoftheESXiservers.LicensingESXi,vCenter,vROPSandSuite.
RemotelytroubleshoottheserversusingSSH,Telnet,CLI.PacketcapturesusingWiresharktool.
ESXi Host Management, VM Management and vCenter ConfigurationwithHA,DRS.
Logreviewandeducatingcustomersonbestpracticestokeepenvironmentsafe,addressvulnerabilities.
TheLifelineFoundationTrust
2020-Present
EnglishKannadaHindiUrdu
Oct2017|VMware
BrightBeginnerAward
May2021|VMware
KnowledgeExperienceHero
Acted as a Support AccountManager to assist the APJteam
Product TestingVolunteer-(VMwareFusion,Workstation)
EscalationHandlingSPOC.
Customer ServiceNegotiationCriticalThinking
CommunicationSkillsTimeManagement
SalesforceJIRA
WiresharkSwagger APISSH/Putty
WebDeveloperTools
November2014-December2015
Troubleshoot broadband related, network connection issues at L1 support.Resolve technical and non-technical issues reported via web, ticketing system,phonechannelsrelatedtobroadbandconnection.
Coordinatewithvariousotherinternaldepartmentstoescalateissuesandarrangefieldvisitwhenrequired.
Maintaininghighlevelofprofessionalismandtoengagewithplatinumsegmentofcustomersbelongingtotheclient’smajorbusiness-AirtelBroadband.
Maintainongoingclientrelationshipbynegotiatingandretainingtheplatinumsegmentcustomers.
Resolve router configuration, resolving IP issues, and DNS issues. Goal was topreventcustomerchurns.
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