OnBenchMark Logo

VISHAL (RID : yb8plkqzk1so)

designation   SALES FORCE COPADO

location   Location : BHOPAL, India

experience   Experience : 8 Year

rate   Rate: $21 / Hourly

Availability   Availability : Immediate

Work From   Work From : Offsite

designation   Category : Information Technology & Services

Shortlisted : 0
Total Views : 115
Key Skills
SALESFORCERM SERVICE CLOUD FSL ORACLE SQL HTML APEX JAVA
Discription

Sr Technical Support Engineer

Consultant-Gurgaon

Collaborated with teams to solve technical customer problems a cross product  suites.

Prepared test systems for replication of user issues.

Fulfilled client customization requests form anaged systems and software components according to internal business requirement policies.

Collaboratedwithdifferentteamsanddeveloperstoresolvecomplextechnicalissuesandrecurrentfaults.

Maintained composure and patience in face of difficult customersituations,applyingde-escalationtechniquesandpositivecustomersupport.

07/2016to12/2019        ApplicationSupportEngineer

Confidential

Click Software deals with Global Customers in manner to providedeliveringacompleteend-to-endmobilesolution,unparalleledvisibilityand control of business operations so the customers can manage theirservicebusinessmoreefficiently.

Theproductandservicesteamprovideanextensiveknowledgetobuildmore successful service programs in workforce industry to enhanceproductivityandprofitability.

Provide technical support to all AWS cloud customers across globe.MonitoringtheliveapplicationsrelatedalertinOP-ManagerandNagios.AnalyzingthelogsandsystemthroughtheKibana,Grafana.

FixingthealertraisedinOP-ManagerandNagiosrelatedtoapplicationSide.

ProvideL2supporttoClickSoftwareInternalProfessionalServicesTeamandensuretofindouttheWorkaroundofhighlyreportedbugs.

StayuptodateonnewTechnologyintheSupportknowledgebaserelevanttoresolveissue.

 
Matching Resources
My Project History & Feedbacks
Copyright© Cosette Network Private Limited All Rights Reserved
Submit Query
WhatsApp Icon
Loading…

stuff goes in here!