PROFESSIONAL BIOGRAPHY

Vijay

Senior Salesforce, ServiceMax & FSL Developer

Professional Summary:

• Having 7 Years of experience in Developing Sales Force CRM & ServiceMax in Power & Water and FSL in CYNOSURE .
• ServiceMax101, ServiceMax201and Salesforce Admin Certified.
• Customization of Salesforce CRM and Salesforce Applications
• Implementation with Objects, Layouts, Tabs, Validation Rules, Workflows, Approval processes, Assignment/Sharing Rules OWD Settings.
• Created Users, Roles, Profiles and security settings based on role hierarchy.
• Generate different kind of reports & dashboards
• Experience on Apex Programming, Visual force. Lighting Components.
• Hands on experience in developing apex triggers, apex classes and Test classes.
• Code optimization with governor limits of Sales force
• Migrated the Apex classes and VF Pages Sand Box to Production with the help of eclipse and Change sets
• Worked on case management.
• Complete working experience on ServiceMax and FSL based on requirements.
• End to end support on all modules of ServiceMax like Dispatch Console, Service Flow Manager and offline client, PM Process.
• Strong ability to work individually and constantly in challenging environment.
• Analytical skills to respond to requested changes and identify customizations.

Technical skills

Salesforce.com

Sales Force CRM, ServiceMax, Apttus CPQ, Apex Classes, Triggers, Visual Force Pages, Workflows, Reports, Validation Rules, Sharing & Settings, Apex Data loader, SOQL, SOSL and FSL

Education:

• • Master Of Computer Science. [2009]

Project Experience:

1. Project Name: GE Renewables –GE Role: Senior Consultant
   • Develop high level effort estimates and distribute development tasks to team members and mentor developers towards solution development and successful delivery of project engagement
   • Design, develop, test, document, and deploy high quality business solutions on the Force.com platform, including writing triggers and developing Visual force pages
   • Providing Release Deployments on Production Management controlled environments
   • Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution
   • Provide hands-on, expert-level technical assistance to developers and as necessary, develop custom programs and interfaces

Project Name: Suez Water Technologies-Suez Role: Senior Consultant

• • User Interface (UI) Development expertise
  • Conducting design reviews and identifying opportunities to re-use components (optimization

)contributing to the definition of development standards

• • Providing support for technical components and contributing to problem and root cause analysis
  • Capturing Build and Deployment notes, developing Software Product Deployment and Operating Instructions
  • Manage direct reports in day-to-day activities and responsibilities, and help develop and mentor all team members.

Project Name: GE Power & Water - GE Role: Consultant

• • End to end support on all modules of ServiceMax like Dispatch Console, Service Flow Manager, OptiMax.
  • Created training materials, reference documents on ServiceMax products for client and internal team reference.
  • Working with standard objects, business processes and field-level security.
  • Configuring the Company Profile. Set security and access rights using Organization Wide Defaults,

Roles, Roles & Hierarchies, Sharing Rules, and Public Groups.

• • Used sandbox mode for testing and migrated the code to the production instance in installments.
  • Designed and developed User Interfaces for Salesforce users as per requirements.
  • Handling calls with clients if required.
  • Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Page for this application.

Project Name: GE Health Care - GE Role: Developer

• • Customize and personalize Salesforce.com based on requirements.
  • Creating Workflows, Objects and Validation Rules inside Salesforce.com and Mapping them to the existing functionalities and Objects.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, and Opportunities.
  • Involved in creating Batch Apex and Scheduling Apex classes based on the client requirements.
  • Involved in field and record level Security.
  • Involved in creating wrapper classes based on the client requirement.
  • Have sent mail to particular users using Apex code.

Project Name: CYNOSURE Role: Developer

• • Strong Knowledge of SFDC standard data structures and familiarity with designing Custom Objects and Force.com platform(s) and Force.com site(s) – for Green Filed implementations
  • Experience with setting up FSL data models and architecture (Work Orders, Service Appointments, Service Resources, Territories, etc.)
  • Experience setting up field service features according to client’s unique business needs. This

includes installing Field Service Lightning managed package and Field Service Lightning mobile app.

• • Ability to configure Service Rules and Objectives in support of Field Service business processes.
  • Involved in Data Migration by using Data loader, Workbench, and Command Line Data Loader.
  • Worked as Module Lead conducting SCRUM meetings and giving Knowledge Transition to newly joined associates.
  • Experience in designing and developing Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in application.
  • Experience in Salesforce1 Mobile with out-of-box using Lightning.
  • Experience in deployment and working on version control tools like Bitbucket.