Servicenow Developer
Location : Hyderabad, India
Experience : 4.1 Year
Rate: $13 / Hourly
Availability : Immediate
Work From : Onsite
Category : Information Technology & Services
Vamshi Krushna V
ServiceNow Developer
PROFESSIONAL SUMMARY:
● Over 4+years of experience as Application Developer/Admin in ServiceNow with hands on professional experience in providing ITIL and IT Service Management Solutions with expertise in the ITSM.
● Excellent analytical, problem solving, communication and time management skills.
RESPONSIBILITIES SUMMARY:
● Experience in all phases of Software Development Life Cycle (SDLC) such as Requirement gathering, Designing, Developing, Coding, Debugging, Testing, Implementation and
Maintenance.
● Hands on Experience in ITIL Service Management and familiar with technical implementation of various ServiceNow modules such as Incident Management, Change Management, Problem Management, Knowledge, Service Catalog, Reporting, Configuration Management.
● Experience and understanding of web programming languages JavaScript, HTML, CSS, and Angular JS.
● Configuring the Service Portal by implementing the Widgets and Widget Scripting.
● ServiceNow Administration and Production support including maintenance of lower life cycle instances.
● Management Modules including Business Rules, Client Scripts, UI Policies and UI Actions based on user requirements.
● Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and client.
● Part of Implementing ITBM Modules Demand Management, Project Portfolio Management (PPM) in organization. Worked on various enhancements to Demand, Project, Resource
Management based on the requirements.
● Developed solutions using JavaScript, Web Services, SOAP and other web technologies to integrate ServiceNow with internal/ external systems and tools.
● Configuring Data Sources, Import Sets & LDAP and Transform maps.
● Understanding of IT service management (ITSM) and the ITIL business process.
● Defined users, groups and roles and providing accessing permissions in ServiceNow.
● Expertise in creation and maintenance of Access Control Rules to provide data security according to the Business requirements.
● Creating Database views to pull the reports on variables.
● Design and implement SLA and the required workflow with email notifications.
● Created complex Performance Analytics widgets, KPIs and Dashboard for efficient reporting of call center data.
● Experience in working with the workflows in ServiceNow for Service Catalog using workflow
editor.
● Worked on LDAP, SSO, Web Services with SOAP and REST, and Email integrations.
Vamshi Krushna V
ServiceNow Developer
● Strong skill set in ServiceNow suite development including third party tools like REST API and SOAP.
● Documented requirements, Design, Peer Review of code, Unit testing and UAT performed this sequence using Visual task boards following agile methodology using Stories and Scrum sessions as needed.
● Hands on Experience in Version Upgrade, Pre and Post Upgrade Steps.
● Implemented the HRSD Scoped Application by configuring the HR Services, HR Templates, HR Criteria.
● Configuring the HR COE Data Model for defining the different COEs under HR.
ITSM EXPERTISE:
• Incident Management
• Problem Management
• Change Management
• Service Level Agreements
• Service Catalog
• Configuration Management
• Knowledge Management
TECHNICAL SKILLS:
ITIL ITSM, ServiceNow, JavaScript, HTML, CSS.
Programming Languages JavaScript, Angular JS, PL/SQL Software Methodologies SDLC, Agile, Scrum ServiceNow Versions Jakarta, Kingston, Madrid, New York, Paris, Quebec
ACADEMIC QUAILIFICATIONS:
MSC “ELECTRONICS” FROM OSMANIA UNIVERSITY IN 2009 HYDERABAD
LECTURE EXPERIENCE:
WORKED AS LECTURE IN “ VIJAYA SAI DEGREE COLLEGE” FROM JAN 2010 TO JULY 2015 ,SIDDIPET
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