UTKARSH
SUMMARY
WORK EXPERIENCE
SERVICENOW DEVELOPER
1.5+ years of extensive experience in ServiceNow working with different modules such as ITSM, HR,
Predictive Intelligence and ITOM.
A proven track record as a ServiceNow ITSM Developer, demonstrating proficiency in ITSM module
customization, workflow automation, and service optimization.
Focused on job responsibilities, company objectives, and most importantly customer satisfaction in
every task assigned. Looking forward to working in a competitive environment that can boost my overall
learning.
Confidential
2022, July – Present
Implemented and maintained ServiceNow workflows, business rules, UI policies, Script Includes,
Reporting & Dashboards, UI actions, and client scripts to automate processes and streamline service
delivery.
Developed and customized ServiceNow applications, including Incident, Change, and Problem
Management modules, to meet specific business requirements and improve operational efficiency.
Collaborated with cross-functional teams to gather requirements and design solutions in alignment with
ITIL best practices.
Conducted ServiceNow platform upgrades and patches to ensure system stability and security.
Collaborated with cross-functional teams, including developers, administrators, and business analysts, to
troubleshoot issues, implement enhancements, and drive continuous improvement.
Developed multiple predictive intelligence use cases which brings new clients to the company.
Led the implementation and optimization of ServiceNow Discovery, ensuring comprehensive coverage
of IT assets and accurate CMDB data.
Designed and deployed ServiceNow Service Mapping solutions, collaborating with stakeholders to map
complex business services and dependencies.
Implemented and managed CMDB (Configuration Management Database) integrations with
Discovery, ensuring accurate and up-to-date asset and relationship information.
Configured Event Management(ITOM) by configuring Connector Instances and Connector
Definations.
ServiceNow Developer
IT Service Management(ITSM)
ServiceNow Predictive Intelligence
ServiceNow Development
Integrations
ServiceNow Administration
Performance Analytics & Reporting
Requirement Gathering & Implementation
Workflow Designing
HRSD Development
IT operations management(ITOM)
SKILLSCERTIFICATIONS
ServiceNow Certified System
Administrator(CSA)
ServiceNow Certified Application
Developer(CAD)
Human Resources(CIS-HRSD)
IT Service Management
Implementation(CIS-ITSM)
Micro - Certification ServiceNow
Predictive Intelligence