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Sunil- 11 Years – Siebel Developer

Career Objective
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offer Security
and Professional growth while being resourceful, innovative and flexible.

Profile Summary
 Having 11 years of professional experience in Customizing of Siebel eBusiness Applications.
 Having experience in telecom domain and Auto mobile industry.
 Siebel experience includes Siebel Configuration, e-Scripting.
 Having hands on experience in Siebel EAI – inbound and outbound Integration Workflows.
 Worked on Siebel Asset Based Order management.
 Offshore team leader for the development team.
 Leading the weekly and daily status calls.
 Mentoring the new team members.
 Gave the client demos for the functional point of view.
 Prepared the Documents for technical design documents and involved in the design calls.
 Good Communication skills and excellent.
 Handled critical Production issues of P1/P2 tickets.

Key Learning
 Experience in functional and technical on Siebel Asset Based Order management.
 Business process understanding of Siebel Telecom and Automotive industry of vehicles.
 Team Handling.


Employment History

 Working as a Senior Software Engineer in Nine Hertz from March 2022 to till date.
 Worked as a AST from April 2016 to Feb 2022.
 Worked as a Technology Analyst from January 2012 to April 2016.

Education Qualification

 M.B.A from Andhra University.
 B.sc(Computers) from Nagarjuna University.

Technical Skills

CRM Technologies: Siebel CRM 7.7, 8.1 Configuration, Scripting, Workflows and EAI.
Databases: Oracle 9i
Operating Systems: Windows NT/Linux
Tools & Packages: MS-Office



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Key Projects:

Project 1

Organization : Nine Hertz
Project Title : STC
Client : STC
Duration : March 2022 to October 2023

Description:
STC Bahrain is a telecommunications company based in Bahrain. It is owned by the Saudi Telecom
Company and started its commercial service in March 2010. It is headquartered in Manama, Bahrain.
STC established STC Bahrain in 2009 but renamed it to VIVA in January 2010.The company was
renamed to stc Bahrain back again in December 2019.

Responsibilities:

 Strong experience in integration workflows, business services and creating/modifying integration
objects.
 Provide Technical Assistance to team members.
 Gained good experience in Siebel Asset based order management.
 Worked on Outbound and Inbound web services.
 Created Unit Test cases and involved in fixing defects, System Testing, Integration Testing.
 Implemented functionality as per business requirement.
Project 2

Organization : TATA Consultancy Service
Project Title : STC
Client : STC
Duration : Feb 2018 to Feb 2022

Description:
Saudi Telecommunication Company is the Saudi digital enabler of telecommunications services in the
Kingdom of Saudi Arabia, and among the operators in the Middle East. The company offers landline and fixed
infrastructure, mobile and data services. stc offers mobile, broadband and cloud computing services. The
company invested in next-generation networks, or NGNs, upgraded to packet-based architecture where
information, services and media can be carried across the network.

Responsibilities:
 Experience with EAI Integrations, Business Services, Web Services, Scripting, Configuration.
 Worked in Agile mode to deliver the cr’s.
 Given KT to the team for functional and technical in interval basis.
 Preparing LLD Documents.
 Involved in UAT testing with clients to show the journey of the functionality which we developed.
 Reviewing the object list of the team before deploying.
 Worked on Outbound and Inbound web service.
 Experience with designing and developing EAI Interfaces.
 Driving the onshore and offshore status call & Interacting with the onshore team on the updates on
daily basis.
 Coordination with Team and delivering the requirements as per deadlines and helping the team for all
the technical issues.

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Project 3

Organization : TATA Consultancy Service
Project Title : Proximus
Client : Proximus
Duration : Feb 2017 to Feb 2018

Description:
Proximus is the world's leading telecom ,television & Internet service provider company in Belgium.TCS has
been successfully helping Proximus to run business and stay head of its competitors. As part of Asset based
ordering TCS helps to implement quick connect, Modify, Change proposition , Cease and Resume orders.
Proximus Group is primarily state owned, with the Belgian state holding 53.3% share. Proximus Group
offerings include fixed line and mobile communications through the Proximus brand and ICT services to the
professional market under the Telindus brand.

Responsibilities:

 Involving calls with functional team and onsite team when finalizing requirement after gathering from
the client and confirming the technical feasibility based on the requirements.
 Proven experience in defect fixing issues.
 Strong experience in integration workflows, business services and creating/modifying integration
objects.
 Provide Technical Assistance to team members.
 Performed application fine-tuning with the help of logs.
 Created products, class and Attributes as per the requirement.
 Gained good experience in Siebel Asset based order management.

Project 4

Organization : TATA Consultancy Service
Project Title : Airtel
Client : Airtel
Duration : April 2016 to Feb 2017.

Description:

Airtel is the world's leading telecom, television & Internet service provider company in India .TCS has been
successfully helping Airtel to run business and stay head of its competitors. It operates in 18 countries across
South Asia and Africa, as well as the Channel Islands. Airtel provides 2G, 3G, 4G, 4G+, 5G mobile services,
fixed-line broadband, and voice services depending upon the country of operation.

Responsibilities:

 Implemented Siebel Workflows as per requirements.
 Involving calls with functional team and onsite team when finalizing requirement after gathering from
the client and confirming the technical feasibility based on the requirements.
 Driving the onshore and offshore status call & Interacting with the onshore team on the updates on
daily basis.
 Preparing deployment Sheet and doing review as part of deployment.
 Effort estimate on the deliverables.
 Coordination with Team and delivering the requirements as per deadlines and helping the team for all
the technical issues.

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 Experience with designing and developing EAI Interfaces.
 Worked on VBC.
 Strong experience in integration workflows, business services and creating/modifying integration
objects.
 Used Linux commands.

Project 5

Organization : Infosys Pvt Ltd
Project Title : Hyundai
Client : Hyundai
Duration : February 2013 to April 2016
Description:

Hyundai is the world's leading automobile company, with a significant presence in across all regions
throughout the world. Hyundai Headquartered in Columbus, Indiana, (USA) Cummins. Infosys has been
successfully helping Hyundai to run business and stay head of its competitors.

Responsibilities:

 Lead the offshore team in developing the Dial Pad requirement in Siebel CTI POC.
 Involving calls with functional team and onsite team when finalizing requirement after gathering from
the client and confirming the technical feasibility based on the requirements.
 Driving the onshore and offshore status call & Interacting with the onshore team on the updates on
daily basis.
 Preparing deployment Sheet and doing review as part of deployment.
 Effort estimates on the deliverables.
 Coordination with Team and delivering the requirements as per deadlines and helping the team for all
the technical issues.
 Experience with designing and developing EAI Interfaces.
 Strong experience in integration workflows, business services and creating/modifying integration
objects.
 As part of integration requirements developed Siebel Outbound Web Services.
 Worked on Siebel provided transport adapters like EAI Http Adapter, EAI JMS Transport, EAI File
Transport etc.
 Provide Technical Assistance to team members.
 Experience in Agile model releases /lean principles.

Project 6

Organization : Infosys Pvt Ltd
Project Title : Cummins
Client : Cummins
Duration : January 2012 to January 2013

Description:
Cummins is a corporation of complementary business units that design, manufacture, distribute and service
engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions
and electrical power generation systems. Cummins Headquartered in Columbus, Indiana, (USA) Cummins.
Infosys has been successfully helping Cummins to run business and stay head of its competitors.

Responsibilities:

 Played good team member.

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 Trained fresher’s in Siebel Configuration, Workflows.
 Created and modified existing workflows to meet business requirements.
 Created Runtime events as per business requirement.
 Used Data Maps in Siebel workflows.
 Configured Integration Objects.
 Written eScript at Business Component level, Applet level and Business Service level.
 Developed Siebel BI Reports as part of the requirement.
 Created DVM’s as part of business requirement.

Training

Responsibilities:

 Provided trained to Fresher’s in Siebel modules like Configuration, e-Script, workflows.
 Provided KT to team members who was joined into project.

Professional/Personal Achievements
 Was awarded Spot Award many times.