Professional Snapshot

• 12+ years of experience in Information Technology in various domains.
• Service Now Certified Professional with 5+ years of extensive experience on ServiceNow Platform. Experience of working on platform since Jakarta release.
• Knowledge of implementing ITSM, HRSD, PPM, GRC, Vendor Management & CSM processes on ServiceNow platform.  
• Well verse in Service Portal & Integrations development (OOB & Custom solutions)
• Experience in building custom applications and scalable solutions on ServiceNow platform.
• Experience in consulting with clients to understand business needs and deliver high value business outcomes at offshore as well as onshore.
• Experience of working in Agile, DevOps model. Involved in architecture, design, deploying innovative solutions on ServiceNow.
• Handled version upgrades (6+), requirement workshops, design and implementation of technology. Experience of mentoring development team to ensure best practices, quality and technical alignment of solutions.
• Worked on Presales and solution of the new projects, worked as ServiceNow Solution SME from last 1 year.
• Magnificent verbal and written Communication, Strong experience interacting with clients, end-users, requirement gathering, understanding requirements, analyzing solutions. Ability to work in tight schedules, mentor and team player with strong aptitude towards interpersonal communication with ability to work in team and independently.

Extra Activities

• Part of ServiceNow “Orlando”- Testing Team from Accenture.
• Internal ServiceNow trainer for all new joiners as well as Laterals in Accenture
• Internal OTRS trainer for all type of stake holders and users of OTRS.
• Others: Splunk v6.x, ITIL V3 foundation

Skill Highlights

• ITSM Tools: ServiceNow, OTRS, Manage Engine, Jira Service Desk
• ServiceNow Skills – ITSM, HR Service delivery, Webservices, CSM, Governance and Vendor Management, Portal
• Monitoring tools: OpManager, HP OMI, Nagios and Zabbix

• Scripting Language:  Perl, PHP, JavaScript, Python, Shell script, HTML5, CSS, Angular JS
• Others: Amazon webservices, Splunk, MySQL, Postgres SQL, Linux, Nagios, OCS Inventory, VMWare, High availability, Load balance, Apache, Google Auth, Master Slave.

Experience

• Currently Working as IT Technical Engineer in AuraIT from Dec 2021 to till date.
• Worked with ISG as Sr. Developer from Feb 2102 to Dec 2021
• Worked with Accenture as App/Cloud Support Specialist from Jan 2018 to Feb 2021
• Worked with Robert Bosch and Business Solution Pvt Limited as IT Consultant from Aug 2016 to Jan 2018.
• Worked with eStomi Technologies Pvt Ltd (Startup) as Consultant from Feb 2011 to July 2016.                                
• Worked with AVL India Pvt Ltd as ITS Service Engineer from Jan 2010 to Jan 2011.           

Signify - Dec 2021 to Till Date

• Working as an Individual contributor and providing solutions on the different modules of ServiceNow.
• Developed custom scope applications based on the requirements.
• Integration with ServiceNow and Solar Winds.
• Define technical specifications and solutions through the analysis of requirements
• Performs day-to-day, after-hours, tactical, and strategic efforts associated with ServiceNow
• Experience on Flow designer and Integration-hub.

ISG - Feb 2021 to Dec 2021

• Mainly worked on development of Portal and Scoped apps.
• Developed custom solution on portal to integrate Performance Analytics in Service Portal [Custom widgets].
• Developing custom dashboard based on the customer need.
• Integrating ServiceNow with AWS and Azure to fetch cloud resources data, Invoice data and built an custom dashboard in Portal.
• Define technical specifications and solutions through the analysis of requirements
• Performs day-to-day, after-hours, tactical, and strategic efforts associated with ServiceNow
• Provide cost and time estimates for assigned work packages to support the developmen