Sidhartha (RID : 4kv2lpkti91j)

Servicenow Developer

Location : Hyderabad, India

Experience : 4 Year

Rate: $14 / Hourly

Availability : Immediate

Work From : Offsite

Category : Information Technology & Services

Shortlisted : 4

Total Views : 50

Key Skills

Servicenow ITSM CSM Integration

Discription

SIDHARTHA

Work Experience Summary:

Having Total 4.2 years of IT experience with 3 years 6months of experience into ServiceNow Administration and Development with ITSM, CSM and Integration.
Experience in Implementation of ITSM modules like Incident Management, Problem Management, Change Management, Knowledge Management and Service Catalog Management.
Experience in Creation of Catalog items, Record producers and Order guide.
Good knowledge on Designing Workflows to Automate the Business process using Servicenow.
Good interaction with managers, and team members to coordinate tasks and strong commitment to work.
Experience on working with Email notifications (Outbound & Inbound), Inbound Email Actions, Reports and Dashboards.
Working with Scheduled jobs.
Experience in using Agile Methodology.
Experience on Service Level Agreements (SLA).
Managing Servicenow data using Import sets using Transform maps.
Experience in using Servicenow utilities such as Client scripts, Business rules, UI Policies, Data Policies, UI Actions, Script includes.
Interacting with Customer’s business and technical teams to understand the Business requirements and translate them to technical solutions.

Professional Experience:

Working as a ServiceNow Developer.

Technical Skills:

- Application – ITSM, CSM and Integration.
- Scripting language – JavaScript
- Web language – HTML, CSS

Certification:

Certified System Administrator-CSA

Educational Qualification:

Education

Institution

Year of Passing

Bsc (Computer Science)

Kakatiya University

2013

Intermediate (10+2)

Chaitanya Jr College

2010

SSC

Sri Laxmi SM High School

2008

Project #1

Project : Intelgica

Client : Intelgica

Designation : Software Engineer

Team Size 6

Role : ServiceNow Developer and admin.

Project Description:

In this project we have developed the Incident management, Service catalog development, Worked on the enhancements on the platform level in the agile methodology.

Roles & Responsibilities:

Using Transform maps to import Data.
Worked on incident, problem, change management configurations.
Worked on Ui policies, Client scripts in order to implement the configurations.
Gathering Requirements from client creating catalog items.
Writing Business rules, Client scripts, UI actions and UI Policies as per the client requirement.
Using Workflow Editor for creating workflows.
Worked with Update Set to move the Configurations from developer environment to Testing environment.
Worked on creation and maintenance of Scheduled Jobs.
Customizing the Forms, Lists based on the Business Requirement.
Manage the data with Tables, Import Sets & Update Sets.
Define Service Level Agreements SLAs, Notifications & Reports.
Experience in working

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