Servicenow Developer
Location : Pune, India
Experience : 5 Year
Rate: $12 / Hourly
Availability : 2 Week
Work From : Offsite
Category : Information Technology & Services
Objective:
Seeking a position to utilize my productive skills, diligence and abilities to add value to the organization and in the process to achieve professional growth through continuous learning while being resourceful, innovative and flexible
Professional Summary:
•5 Years of experience in the field of ITSM and in implementation of Service Now as developer.
•Experience in designing, developing and administrating ITIL, ITSM, ITBM and ITOM in Service Now.
•Experience in various modules of service now like Change Management, Incident
Management, Problem Management, Service portal, Reporting, Web service integration,
Scheduling, Configuration Management, Service catalog Request.
•Involved in Various Third-Party Integrations with service now using mid servers or third-party
authentication tool.
•Experienced in end-to-end implementation of Workflows, Order Guides, Record Producer,
Inbound email actions, mid server, Client-side scripting, Server-side scripting, ACL and various
other functionalities of service now.
•Experienced in critical incident handling with customer and other involved teams.
•Experienced in requirement gathering.
•Experienced in building a project as well as providing maintenance support.
•Experienced in scripting as well as using OOB functionalities of Service Now.
•Experienced in reporting, homepage, dashboards
•Experienced attending CAB calls to represent the change requests.
Skills:
•Programming language: JavaScript, HTML, Java Basics, SQL.
•Web Technologies: HTML, CSS, JSON, XML, Rest Soap Web Services.
•Operating Systems: Linux, Windows
•ITSM Modules: Incident Management, Change Management, Problem Management, Service
Catalog, Service Portal, Mid Server, Web Services, Scripting, Scheduling, Data export/import,
workflow, Upgrade, SSO, notification, homepage, dashboards and reporting.
•Project Documentation Tools: MS Word, MS Power Point, MS Excel.
Education:
•Completed Bachelor of Engineering (CSE) in 2017.
Work Experience:
•ServiceNow Consultant with Capgemini Technologies from May 2018 to Present.
Certification:
• Certified Service-Now System Administrator.
• Certified ITIL V4.
Project Summary:
McCormick Duration: April 2020-Present
Description Service Now offers on-demand IT service management. ITSM solution provides end- to-
end visibility into processes and infrastructure through a single system of record of IT.
This software as a service (SaaS) platform contains several modular applications that
can vary by instance and user. Employees use Service-Now to request IT business
services, such as reporting a service interruption or ordering a computer.
Role(s) Service-Now Team Lead
Responsibilities
• Attending CAB Calls to represent the changes.
• Attending client calls to gather requirements and check feasibility.
• Managing upgrade and cloning.
• Handling Escalations.
• Developed Service Catalog items, Variable Sets, UI Policies, Data policies, UI
Actions, ACL’s, Client Scripts, Script Include, Assignment rule.
• Created various SLA's for Incident Management, Problem Management, and
Service Catalogs.
• Created transform map and data source for scheduled data import to extract
data from oracle database.
• Update set capturing and moving customizations to different instance.
• Coding and review findings as per the best practices of Service Now.
• Managing mid server to ensure smooth functioning and transition of data
through mid-server.
GE COE PaaS Duration: May 2018-JUN 2019
Description Project scope was to digitize all the processes as a developer for the project as per the
requirement. Worked on solving tickets, which includes either enhancement or
development.
Role(s) Service-Now Developer and Administrator.
Responsibilities
• Interacting with client for query resolution and status report.
• Monitoring and configuration of Mid-Server.
• Development and enhancement of Scheduled data Import.
• Maintainace and development of REST and SOAP integration with third party
tools.
• Monitoring of ECC queue.
• Development and enhancement of service catalog and record producer.
• Enhancement of service now hierarchy.
• Configuration of report and notification related enhancement.
• Gathered and analyzed requirements.
• Developed Service Catalog items, Order guides, record producers, Variable
Sets, UI Policies, Data policies, UI Actions, ACL’s, Client Scripts, Script Include
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