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SHUBHAM (RID : 6v6vlsek52l1)

designation   Servicenow Developer

location   Location : PUNE, India

experience   Experience : 4.5 Year

rate   Rate: $11 / Hourly

Availability   Availability : Immediate

Work From   Work From : Offsite

designation   Category : Information Technology & Services

Shortlisted : 4
Total Views : 50
Key Skills
SERVICE NOW AGILE Business Analyst


Professional Summary

•   Possess experience as a Business Analyst/Product Owner, with expertise in product ownership and agile business analysis

•   Strong capability to envision and articulate the strategic direction of products to align with business goals and customer needs

•   Skilled in maintaining a well-structured product backlog, regularly refining and prioritizing items to maximize value delivery

•   Identifying potential risks and issues related to the product's development and proactively addressing them

•   Proficiency in using data and analytics to make informed product decisions and track key performance indicators (KPIs)

•   Capability to define and execute test plans and strategies to ensure that implemented solutions meet business requirements

•   Displayed capability to lead and manage multiple assignments simultaneously, defining project scope, creating project plans, and maintaining a healthy product and sprint backlog




BUSINESS DELIVERY I 03/2022 - Current Confidential - Retail - Pune

•   Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.(Agile Methodologies)

•   Interacted with internal customers to understand business needs and translate into requirements and project scope

•   Met with stakeholders to establish favorable business relationships and support mutually beneficial interests

•   Assessed business requirements to forecast annual budgetary operational costs

•   Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow

•   Analyzed open orders, backlog and sales data to provide sales team with insights

•   Executed analysis of risks and identified risk mitigation strategies.


BUSINESS ANALYST I     04/2020 - 02/2022

Confidential - Bengaluru

•   Conducting surveys/JAD sessions, market and competitive analysis to inform product strategy and vision

•   Conducting PI Planning to prepare roadmaps for the quarter

•   Closely working with Product manager to create events & withdraw reports from the analytical tools like mix panel, customer.io & google analytics & to present the reports to the C level employees & make data driven decisions

•   Analyzing intricate datasets by executing queries, recognizing patterns, and delivering actionable insights to inform strategic business decisions

•   Creating product requirements documents, master story lists, user flows, user stories, and wireframes

•   Assisting in change management activities to ensure smooth transitions and user adoption of new processes or systems

•   Mentoring junior analysts and provide guidance and supporting for successful project outcomes

•   Leading and managing multiple projects, encompassing tasks like defining project scope, crafting project plans, conducting capacity planning, and maintaining well-organized product and sprint backlogs



SERVICE MANAGER I 07/2018 - 07/2019 Confidential - Karnal, India

•   Researched and resolved issues regarding integrity of data flow into databases

•   Participated in requirements meetings to understand business needs

•   Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources

•   Extracted and interpreted data patterns to translate findings into actionable outcomes

•   Used statistical methods to analyze data and generate useful business reports.




COEPD, !IBA - Business Analysis Training

Business Analyst, 2022


Indo German - Pune, MH I NSQF L2

Product Management, 2019


Bharati Vidyapeeth College of Engineering - Pune I Bachelor Of Engineering

Production, 2018

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