Servicenow Developer
Location : PUNE, India
Experience : 4.5 Year
Rate: $11 / Hourly
Availability : Immediate
Work From : Offsite
Category : Information Technology & Services
SHUBHAM SACHAN
Professional Summary
• Possess experience as a Business Analyst/Product Owner, with expertise in product ownership and agile business analysis
• Strong capability to envision and articulate the strategic direction of products to align with business goals and customer needs
• Skilled in maintaining a well-structured product backlog, regularly refining and prioritizing items to maximize value delivery
• Identifying potential risks and issues related to the product's development and proactively addressing them
• Proficiency in using data and analytics to make informed product decisions and track key performance indicators (KPIs)
• Capability to define and execute test plans and strategies to ensure that implemented solutions meet business requirements
• Displayed capability to lead and manage multiple assignments simultaneously, defining project scope, creating project plans, and maintaining a healthy product and sprint backlog
Experience
BUSINESS DELIVERY I 03/2022 - Current Confidential - Retail - Pune
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.(Agile Methodologies)
• Interacted with internal customers to understand business needs and translate into requirements and project scope
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
• Assessed business requirements to forecast annual budgetary operational costs
• Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow
• Analyzed open orders, backlog and sales data to provide sales team with insights
• Executed analysis of risks and identified risk mitigation strategies.
BUSINESS ANALYST I 04/2020 - 02/2022
Confidential - Bengaluru
• Conducting surveys/JAD sessions, market and competitive analysis to inform product strategy and vision
• Conducting PI Planning to prepare roadmaps for the quarter
• Closely working with Product manager to create events & withdraw reports from the analytical tools like mix panel, customer.io & google analytics & to present the reports to the C level employees & make data driven decisions
• Analyzing intricate datasets by executing queries, recognizing patterns, and delivering actionable insights to inform strategic business decisions
• Creating product requirements documents, master story lists, user flows, user stories, and wireframes
• Assisting in change management activities to ensure smooth transitions and user adoption of new processes or systems
• Mentoring junior analysts and provide guidance and supporting for successful project outcomes
• Leading and managing multiple projects, encompassing tasks like defining project scope, crafting project plans, conducting capacity planning, and maintaining well-organized product and sprint backlogs
SERVICE MANAGER I 07/2018 - 07/2019 Confidential - Karnal, India
• Researched and resolved issues regarding integrity of data flow into databases
• Participated in requirements meetings to understand business needs
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
• Extracted and interpreted data patterns to translate findings into actionable outcomes
• Used statistical methods to analyze data and generate useful business reports.
Education
COEPD, !IBA - Business Analysis Training
Business Analyst, 2022
Indo German - Pune, MH I NSQF L2
Product Management, 2019
Bharati Vidyapeeth College of Engineering - Pune I Bachelor Of Engineering
Production, 2018
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