Professional Summary

Certified Salesforce Developer (PD1) and Certified Salesforce Administrator.
Applications using salesforce CRM.
Around 3+ Years of Experience in Salesforce CRM both as an Administrator and

Developer.

Good Experience with Administration, Configuration, Customization, Deployment, and Support experience on the Salesforce.com Platform.
Experienced in implementation using Apex Class, Triggers, Custom Objects, Reports and Dashboards.
Used Data Tools like Data Loader, Import Wizard.
Excellent team player and executes tasks under less supervision.
Excellent Analytical, Communication, and interpersonal skills.

Certified Salesforce Administrator Certified Salesforce Developer (PD1)

xxxxxxxxxxxxxxx | Mumbai, Maharashtra Salesforce Developer/Administrator | 10/2021 – Present Key Deliverables:

Involved in Various Stages of Software Development Life Cycle (SDLC) including Analysis, Requirement Engineering, development, and Enhancements.
Designed, Developed, and Deployed Apex Classes, Apex triggers for Various Functional Needs in the Application.
Created Custom Objects and Fields for Transactional and Contractual Information.
Generated Various Reports and Dashboards for Sales Performance Tracking.
Implemented Pick list, Dependent Pick list, Lookups, Master-Detail Relationships, Validation, and Formula Field to the Custom Objects.
Created Workflow Rules and Defined email alerts, and field updates to implement business logic.
Used Data Loader Tool.
Created templates, and approval processes.
Created various Reports and Report Folders to assist managers in better utilizing Salesforce as a sales tool and configured various Reports for different user profiles based on the need of the organization.
Used SOQL for data manipulation needs of the application using platform database objects.
Created custom Dashboards for the manager’s home page and gave accessibility to dashboards for authorized people.

Salesforce Administrator | 11/2019 – 10/2021

Worked as an enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
Created various Custom Objects and Custom Fields.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities, Dashboards, and Reports.
Implemented security settings, object-level security, field-level, and record-level security.
Created Profiles, Roles based on Organization role hierarchy and implemented Record- Level and Field-Level security, and configured their sharing settings.
Developed Case Assignment Rules, Escalation Rule, Auto-Response Rules, Email to Case, Web to Case.
Created Workflow Rules, Workflow actions, and time-dependent actions
Configured Validation Rules based on business requirements.
Managed all new user set-ups and deactivation, including following the approval process and transferring ownership of account/contact/opportunities for deactivated users.
Created various Reports and Dashboards based on the company's requirements.
Trained end users.