Summary of Skill Sets:

· Ability to prioritize and deliver on mission critical tasks within defined SLAs and adapt in handling Batches (Daily, Monthly) and resolving event failures.

· Having 3.11+ years of experience in the IT industry, primarily and in various roles comprising Production support, Application Support and Software Engineer.

· Continuous Batch/job analysis and resolving job failures by analysing log details and monitoring tools

· Creating and updating Remedy/Service Now tickets for change and incident management to document analysis and recovery steps, responsible for Incident Communication and involved in various Incident management calls.

· Performing Ticket audits maintaining an SLA tracker and sending out client metrics.

· Involved in providing information regarding Alerts reductions and Automation to reduce manual efforts involved in manual tasks.

· Ensure compliance to risk and control guidelines. Active engagement in Continuous Improvement change initiatives, through lean and other methodologies.

· Guiding the resources in resolving the Issues and helping to maintain KEDB while acting as shift member.

· Great ability to support 24*7 hours with the full efficiency and dedication. Also great understanding of the issues related to the software.