L2 windows support admin
Location : Bangalore, India,
Experience : 4 Year
Rate: $7 / Hourly
Availability : Immediate
Work From : Offsite
Category : Information Technology & Services
Summary of Skill Sets:
· Ability to prioritize and deliver on mission critical tasks within defined SLAs and adapt in handling Batches (Daily, Monthly) and resolving event failures.
· Having 3.11+ years of experience in the IT industry, primarily and in various roles comprising Production support, Application Support and Software Engineer.
· Continuous Batch/job analysis and resolving job failures by analysing log details and monitoring tools
· Creating and updating Remedy/Service Now tickets for change and incident management to document analysis and recovery steps, responsible for Incident Communication and involved in various Incident management calls.
· Performing Ticket audits maintaining an SLA tracker and sending out client metrics.
· Involved in providing information regarding Alerts reductions and Automation to reduce manual efforts involved in manual tasks.
· Ensure compliance to risk and control guidelines. Active engagement in Continuous Improvement change initiatives, through lean and other methodologies.
· Guiding the resources in resolving the Issues and helping to maintain KEDB while acting as shift member.
· Great ability to support 24*7 hours with the full efficiency and dedication. Also great understanding of the issues related to the software.
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