Profile Summary

Quick learner and excellent team player, ABILITY to meet tight deadlines and work under pressure and be productive with new technologies.
 Provided technical support to users in using the various Functionalities of the tool when they have problems with the tool.
 Analyze data from downstream systems and generated reports as required by the user.
 Technical support professional with strong verbal and written communication skills and solid analytical skills for L1 and L2 solutions for businesses.
 Act as a first contact for client.
 Knowledge of Cloud Services
 Creating new users in on premises and off premises
 Providing L1 and L2 support in AD, Microsoft
Experience


9 years
Education


B.TECH
 Azure,Vmware,VPN,Office0365,RSA,service-now.
 Creating shared mailbox

Expertise in
 Active Directory - Access creation, modification, group
Core Competencies


Soft Skills


(IAM)
 polices, DL's, adding security groups (AGC)
 Termination/Deactivation (IAM)
 Office 365 Support
 Application request/issues
 Network Support
 Domain account (IAM)
 VPN
 I AM through SailPoint/ iManager (Termination/Deactivation)
 On boarding and Off-boarding process (IAM)
 Use linux for password reset through putty application
 Domain account IAM and AGC
 Firewall
 Phone (Avaya)
 System issues
 Printer/scanner
 Browser issues
 LAN
 Remote Session - VNC, Any-desk,Team Viewer
 Ticketing tool – Service Now, BMC Remedy,Cherwel
 Outlook- configuration, PST creation, another issue
 Identity & Access Management
 Access Governance & Controls
 Internal applications issue/request Hardware
 issues/request
 RDP
 MS Package
 DHCP, DNS, AD , VM workstation office 365 L1 AND L2
 support on system network and telephony backup server
 window server 2010 and window server 2016 and File
 server
 Microsoft Azure, Sailpoint,GCP.
 On boarding and Off-boarding process
 Command center
Technical Process
Specialist
Shinde Sachin
Narayan
Identify and Access Management
VMWARE
MICROSOFT AZURE, MICROSOFT
OFFICE 0365 ,
SAILPOINT,VPN, Access Governance &
Controls
SQL, RSA
ANALYTICAL SKILL
Communicator Collaborator
Motivator
Team Leader
Change Agent
Analytical
Logical

Highlights:
Good technical knowledge of provisioning and de-provisioning of new employee Basic Knowledge and experience in Active directory Thorough understanding of the access and identity management particularly how to setup new user, user permissions, Group Policy, Login
etc Knowledge of the following: IAM environments and common applications, Sailpoint, Imanager, In- touch,Jira,Service Now,Microsoft Azure Communication skills are key. Ability
to manage multiple customer situations concurrently - being able
to prioritize appropriately - providing timely and accurate responses to customer inquiries Knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use
diagnostic tools such as trace route, ping, and dig Knowledge and experience of LAN, WAN networking technologies Excellent communication (Written and Verbal) / interpersonal skills
Working knowledge of Microsoft Excel, Word, Project and Visio Ability to troubleshoot complex application related issue and resolve it with Command center Ability to create DL,network drive share-point access,yammer,service account,shared mailbox. Provide the support for in-tune application, register device, block the device through Microsoft azure. Ability to provide expert solution for the MFA authentication and SSO.

Core Skills:
Active Directory, Exchange Server,
Citrix receiver Troubleshooting
Microsoft Package (Outlook, Word,
Excel, Access, Teams etc.)
Operating system – Well Trained in
Windows and Mac, Basics in Linux. End user support for application Issues
I AM through SailPoint/ iManager
(Termination/Deactivation)
On boarding and Off-boarding process (IAM)
Organizational Details

Current Organization: Appris