SALESFORCE FINANCIAL CLOUD
Location : DELHI
Experience : 4 Year
Rate: $15 / Hourly
Availability : Immediate
Work From : Offsite
Category : Information Technology & Services
Saumya
Efficient Salesforce Administrator with 3.10 years of solid background in designing and implementing cloud based data management solutions. Strong knowledge of database security, backup and recovery. Collaborative and dedicated to improving and optimizing database performance. Perform and stay up-to-date with new technologies and advancement with Certification.
M.Sc, Biotechnology 2016
Data Management Data Security
Data Loader and Import Wizard
Flow Builder Copado
Apex
Apex Trigger
Sales and Service Cloud LWC
CRM Analytics HTML
CSS
Microsoft PowerPoint
Salesforce Associate
Salesforce Administrator
Managed incidents using the Service Now application, ensuring prompt resolution and maintaining communication with customers
Configured profiles, permissions, and access settings to grant or deny user access to Salesforce features, ensuring data security and compliance
Implemented Salesforce configuration changes using tools like Salesforce Flows, Process Builder, and Workflow Rules to optimize business processes
Performed Data Loader and Data Import Wizard for efficient data migration tasks, ensuring accurate and smooth data transfer
Delivered detailed reports and troubleshooting steps, accompanied by relevant supportive documentation, to aid callers in issue resolution
Scheduled and facilitated meetings to communicate current issue status, progress, and potential solutions to stakeholders
Activities which were performed on daily basis were monitored and tracked using Jira.
Coordinated communication between different departments regarding any updates or changes in the system architecture.
Created user groups and configured work flows and assignment rules to enable proper routing of leadsto marketing members.
Projects
Project: U-Promise
Role: Salesforce Administrator
Requirement gathering, Analyzing and preparing functional and technical documents,
Maintaining one to one market relationships with every customer across multiple channels and devices, and allowing the community cloud integration,
Protecting sensitive customer data by setting up various security level for different profiles using data security tools,
Providing a proper view of customers by presenting relevant data through custom report and dashboards,
Used Data Loader for insert, update and bulk import or export of data from Salesforce.com objects. Us edit to read, extract and load data from CSV files.
Also ,configuring mail templates with automation tools including flows i.e., Screen Flow, Record Trigger Flow and Scheduled Flow for better and automated communication regarding any account updates.
SEP 2022 –OCT 2023
Project: Med Tech
Role: Salesforce Administrator Responsibilities
Interaction with Business Analysts and understanding the functional requirements,
Creating Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users,
Designing Custom tabs, Validation Rules, Approval Processes and auto response rules for automatic business logics,
Providing a 360-degree view of customers by presenting relevant data through custom report and dashboards,
Created Page layouts, search layouts to organize fields and other components on record page, and Participating in daily scrum calls for updating the status.
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