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SAUMYA (RID : 6v6vlr9bnp1f)

designation   SALESFORCE FINANCIAL CLOUD

location   Location : DELHI

experience   Experience : 4 Year

rate   Rate: $15 / Hourly

Availability   Availability : Immediate

Work From   Work From : Offsite

designation   Category : Information Technology & Services

Shortlisted : 0
Total Views : 58
Key Skills
Sales and Service Cloud SALESFORCE JIRA COPADO FINANCIAL CLOUD
Discription

Saumya

Salesforce Administrator

 



 

 

 

Efficient Salesforce Administrator with 3.10 years of solid background in designing and implementing cloud based data management solutions. Strong knowledge of database security, backup and recovery. Collaborative and dedicated to improving and optimizing database performance. Perform and stay up-to-date with new technologies and advancement with Certification.

 



 

 

 

 

Educational Background                                             confidential (2020-Present)

 

 

M.Sc, Biotechnology 2016

Skills & Proficiencies

Data Management Data Security

  • Reports and Dashboards
  •  JIRA

Data Loader and Import Wizard

Flow Builder Copado

Apex

Apex Trigger

Sales and Service Cloud LWC

CRM Analytics HTML

CSS

Microsoft PowerPoint

 

 

Certifications

Salesforce Associate

Salesforce  Administrator

 

Work Experience

Managed incidents using the Service Now application, ensuring prompt resolution and maintaining communication with customers

Configured profiles, permissions, and access settings to grant or deny user access to Salesforce features, ensuring data security and compliance

Implemented Salesforce configuration changes using tools like Salesforce Flows, Process Builder, and Workflow Rules to optimize business processes

Performed Data Loader and Data Import Wizard for efficient data migration tasks, ensuring accurate and smooth data transfer

Delivered detailed reports and troubleshooting steps, accompanied by relevant supportive documentation, to aid callers in issue resolution

Scheduled and facilitated meetings to communicate current issue status, progress, and potential solutions to stakeholders

Activities which were performed on daily basis were monitored and tracked using Jira.

Coordinated communication between different departments regarding any updates or changes in the system architecture.

Created user groups and configured work flows and assignment rules to enable proper routing of leadsto marketing members.

 

Projects

NOV 2020 – AUG 2022

Project: U-Promise

Role: Salesforce Administrator

Responsibilities

Requirement gathering, Analyzing and preparing functional and technical documents,

Maintaining one to one market relationships with every customer across multiple channels and devices, and allowing the community cloud integration,

Protecting sensitive customer data by setting up various security level for different profiles using data security tools,

Providing a proper view of customers by presenting relevant data through custom report and dashboards,

Used Data Loader for insert, update and bulk import or export of data from Salesforce.com objects. Us edit to read, extract and load data from CSV files.

Also ,configuring mail templates with automation tools including flows i.e., Screen Flow, Record Trigger Flow and Scheduled Flow for better and automated communication regarding any account updates.

 

 

SEP 2022 –OCT 2023

Project: Med Tech

Role: Salesforce Administrator Responsibilities

Interaction with Business Analysts and understanding the functional requirements,

Creating Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users,

Designing Custom tabs, Validation Rules, Approval Processes and auto response rules for automatic business logics,

Providing a 360-degree view of customers by presenting relevant data through custom report and dashboards,

Created Page layouts, search layouts to organize fields and other components on record page,  and Participating in daily scrum calls for updating the status.

 
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