Salesforce QA Lead
Location : New Delhi
Experience : 11 Year
Rate: $23 / Hourly
Availability : Immediate
Work From : Offsite
Category : Information Technology & Services
PROFESSIONAL SUMMARY
❖ Certified Salesforce professional offering over 11 years of rich experience in Testing including
7 years of expertise in Salesforce Testing.
❖ Gained hands-on experience on small and large applications/products in domains like Aviation (Wheels Up Client) Banking (NatWest Markets and RBS Group). Education (DoE, NSW) and Market Research (EFWP, SPM)
❖ Experience in analyzing functional requirements and translating them to test cases.
❖ Well acquainted with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
❖ Proficient in developing, maintaining, and executing test cases for different Black Box Testing methodologies.
❖ Reviewed test cases for peers and gave valuable comments about test case coverage and functionality.
❖ Prepared Traceability Matrix to ensure the test case coverage for all requirements.
❖ Good exposure to JIRA & Zephyr.
❖ Participating in regular and weekly project status meetings with team members.
❖ Possess good communication skills and attention to detail.
❖ Self-motivated individual and a good team player with good analytical skills.
Work Experience
❖ Working as Sr. Salesforce QA Lead – Quality at C********** I******* Pvt Ltd from August 2019.
❖ Worked as Salesforce QA Lead at Accenture Gurgaon from Dec 2017- Aug 2019
❖ Worked as Senior Quality Assurance at Virtusa, Gurgaon from Oct 2015 to Dec 2017
❖ Worked as Senior Technology Consultant at Capgemini Invent, Gurgaon from Dec 2010- Oct 2015
Education Credentials
❖ Master’s Degree (MSc IT) from Kuvempu University, Delhi (2012-2013)
❖ GNIIT (Software Engr) from NIIT, Delhi (2009-2012]
❖ Bachelor’s degree in (B.COM) from Lucknow University, Lucknow [2006 – 2009]
❖ Intermediate from St Joseph Inter College, Lucknow [2006]
❖ High School from St Joseph Inter College, Lucknow [2004]
CERTIFICATIONS
❖ Certified Salesforce Administrator.
❖ Certified Salesforce Service Cloud Consultant.
❖ ISTQB Certified.
❖ TOSCA Automation Specialist Certified Level 1, Tricentis
❖ TOSCA Automation Specialist Certified Level 2, Tricentis
❖ TOSCA Automation API Specialist Certified, Tricentis
❖ Scrum Master Certified Professional, Scrum professional.org
CORE COMPETENCIES
✓ TESTING SKILLS
❖ Very good experience in Testing and acquired sound knowledge in testing processes.
❖ Good in all the stages of SDLC, STLC, and Bug Life Cycle.
❖ Expertise in Functional Testing, Integration Testing, System Testing, Regression Testing, UAT Testing, Smoke Testing, and Browser Compatibility Testing.
❖ Good in identifying Test scenarios & writing Test cases by applying Test Case Design Techniques.
❖ Proficient in Test Execution, analyzing the results, Bug Reporting, and Bug tracking.
❖ Good in reviewing the Test cases.
❖ Involved in test plan and design.
✓ DEFECT TRACKING AND TEST CASE MANAGEMENT: JIRA, ZEPHYR, Azure
❖ Experience in logging application defects, Update User stories into JIRA, and tracking them to closure.
❖ Experience in maintaining defect reports in JIRA.
❖ Uploading, Updating, Tracking, and Closure of Test Cases on Zephyr.
✓ CLOUD COMPUTING & SALESFORCE ADMINISTRATION
❖ Good knowledge of Configuration and customizations of Objects, Relationships, Workflow Rules, Validations, Approval Processes, and Process Builders.
❖ Good Knowledge of Sales Cloud (Email to Case, Web to Case, Web to Lead).
❖ Good Knowledge of Service Cloud.
❖ Knowledge of Marketing Cloud.
PROJECT EXPERIENCE
Project 1: Wheels UP (Private Aviation)
Module: All Business Units (SF, NetSuite, Atlas)
Role: Lead – Quality.
Client: Wheels UP
Technology: Salesforce, Experience Cloud (Sales, Service).
Domain: Aviation
Key Responsibilities:
❖ Identifying E2E scenarios, Writing Test Cases for different Methodologies and Salesforce Environments.
❖ Executing test cases for Smoke, Component, Integration, and System Testing on the Salesforce platform.
❖ Participating in reviewing test cases.
❖ Involved in preparing RTM documents.
Project 2: Department of Education (NSW)
Role: Sr Software Test Engineer
Client: DoE.
Technology: Salesforce Service Cloud
Domain: Education.
Key Responsibilities:
❖ Identifying E2E scenarios, Writing Test Cases for different Methodologies and Salesforce Environments.
❖ Executing test cases for Smoke, Component, Integration, and System Testing on the Salesforce platform.
❖ Participating in reviewing test cases.
❖ Involved in preparing RTM documents.
Project 3: SDS (Strategic Documentation Solution)
Role: Sr Software Test Engineer
Client: NatWest Markets
Technology: Salesforce Service, Sales Cloud
Domain: Investment Banking.
Key Responsibilities:
❖ Identified system scenarios and written test cases for the same on different Org.’s of the Salesforce platform.
❖ Preparing RTM to ensure requirement coverage.
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