Ravi (RID : 474kwbrsbmh)

designation   Sr. ServiceNow Developer & Administrator

location   Location : Hyderabad, India

experience   Experience : 4 Year

rate   Rate: $16 / Hourly

Availability   Availability : Immediate

Work From   Work From : Any

designation   Category : Information Technology & Services

Last Active: 30+ Days ago
Shortlisted : 6
Total Views : 10
Key Skills
servicenow ITSM FSM SERVICE PORTAL ITIL
Discription

Resource Name:

Designation: Sr. ServiceNow Developer & Administrator

Profile Synopsys

  • 4 years of working experience in ServiceNow as Admin & Developer
  • Good Knowledge and understanding of ITIL Process.
  • Experienced in ITSM and have knowledge of Incident Management, Problem Management, Change Management.
  • Managing Data with Tables, Import set and Update set.
  • Experienced in working with UI Policies, Client Scripts, UI Actions, Business Rules, Script Include, and Access Control Lists.
  • Experience in Catalog items and Record producers, Dashboards, Database views, and Reports among the various projects.
  • Workflows can be created and modified as needed, Implementing new workflow activities and approvals. Technical understanding of how records are generated from workflows.
  • Worked in Knowledge Base, Dashboard, Reporting and Service Catalog.
  • Worked on the Email Notification system.
  • Technical knowledge on Upgradation and Migration between Instances.
  • Integration with 3rd party tools.

Work Experience

Project work

Project 1 (ITSM)

Tools

ServiceNow

Roles &

Responsibility

  • Creation of new service catalog items, order guides, record producers and modifying the existing ones as per the new requirement.
  • Providing support during the UAT process and post production deployment.
  • Creation of catalog Items with Variables and Variable sets.
  • Gathering requirements to work on the development and customization.
  • Created SLA, Assignment Rule, Notification, Usergroups.
  • Used Script include and Business Rule using Glide Records.
  • Used UI Policy and client script to make client side changes.
  • Used Import Set, Update Set and Transform Map to manage data.
  • Managed Custom Notifications in ServiceNow.
  • Deployment of development in production Instance

Project Name

Project 2 (ITSM)

Tools

ServiceNow

Roles &

Responsibility

  • Creation of new service catalog items, order guides, record producers and modifying the existing ones as per the new requirement.
  • Used Transform Maps to import Data to Configuration Management in Servicenow.
  • Maintaining product Catalog to import the configuration item records in ServiceNow.
  • Validating Form and Table level using UI Policies.
  • Participated in Integration to pull in the users from Active Directory.
  • Creating Business Rules for customizing the tool in Servicenow.
  • Used Script include and Business Rule using Glide Records.
  • Used UI Policy and client script to make client side changes.
  • Worked with Notification in ServiceNow.
 
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