ServiceNow Admin
Location : Jaipur
Experience : Year
Rate: $20 / Hourly
Availability : 1 Week
Work From : Offsite
Category : Information Technology & Services
1 | P a g e Ramesh – ServiceNow Admin - 3+ Years PROFILE SUMMARY: Having 3 Years of Relevant Experience as a ServiceNow Admin and Developer. Flexibility to adapt to changing priorities and meet deadlines as per the schedules and solve client customer-related technical issues. Self-motivated team player with good communication, analytical, problem-solving, and interpersonal skills to communicate effectively at all levels of the development process. Ability to learn new concepts and capable of working in a group as well as independently. Working experience on different modules of ServiceNow Worked on Incident, Problem, Change Management, Service Catalog, Order Guide, Record Producer, Workflow, Import sets, and Transform Maps. Scripting/Customization Knowledge in Servicenow Developed Catalog items, and record producer. Experience in Client-side scriptings such as UI Policies, Client Scripts, UI Action and server-side Scripting such as scripts include and business rules Good knowledge and understanding of the ITIL process. Good knowledge in User, Group and role concepts and best practices in this area. Configuration experience in Homepages, Reports, and SLA Management Fair knowledge on Email notifications and scheduled jobs Perform Functional and technical testing for the recent versions of service now. Knowledge of Domain separation, Incident, Problem, and Change Management. Knowledge on ACL’s, and inactivity monitors. Ability to communicate and interact effectively with the business users/customers Good Knowledge of JavaScript, HTML/CSS. SKILLS JavaScript HTML XML ServiceNow 2 | P a g e PROJECTS Project Name: IT Service Management- Application Management Services Environments: ServiceNow Role: ServiceNow Admin & developer Responsibilities: Developed Service Catalog items, Order guides, record producer, Variable Sets, UI Policies , UI Actions, ACL’s, Client Scripts Responsible for the development of the different modules in SNOW Good exposure in developing multi-tier environments using JavaScript, HTML, Xml technologies. Experience in all phases of Service-Now Development including Requirement analysis, Coding, Testing and Implementation of Service-Now Solution for clients. Worked on customizing user interface including forms, lists and created record producers for Incident and change management. Gathering and analyzing requirements. Coding and review finding as per the best practices of Service Now. Analysis of Impact during the Instance Upgrade. Working with and functional requirements within ServiceNow for Catalog Management, Incident, Web services and interfaces. Created various workflows for incident Management, Service requests and SLA’s. Project Name: IT Service Management- Application Management Services Environments: ServiceNow Role: ServiceNow Admin & developer Responsibilities: Developed Service Catalog items, Order guides, record producer, Variable Sets, UI Policies, UI Actions, ACLs, Client Scripts, script includes, Business Rules, transform maps. Creating custom Tables, Fields and configuring Access Controls over them. Configuring Data Sources, Import Sets, and SLA Generating and Scheduling Reports in ServiceNow. Root Cause Analysis for the incidents and interruptions in process flow and applying fixes for the same within the SLA duration. Gathered and analyzed requirements. Coding and review findings as per the best practices of Service Now Analysis of Impact during the Instance Upgrade. Onsite - offshore communication and coordination. Created and maintained technical documentation and process map on components, and bug fixes. Gave a knowledge session to the client and the team members about the functionality. Update set capturing and move customizations to different instances. *******THANKS****** 3 | P a g e 4 | P a g e
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