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PRATEEK (RID : 210ulpco1hpj)

designation   SALESFORCE SERVICE CLOUD

location   Location : DELHI, India

experience   Experience : 8 Year

rate   Rate: $18 / Hourly

Availability   Availability : Immediate

Work From   Work From : Offsite

designation   Category : Information Technology & Services

Shortlisted : 0
Total Views : 73
Key Skills
Salesforce Service Cloud Market Cloud APEX LWC HTML CSS
Discription

Prateek

Skills

  • Technology:Salesforce(SFDC),SalesCloud,ServiceCloud,MarketingCloud,Community/ExperienceCloud
  • Languages:Apex
  • Front End: LWC, Visualforce, Lightning, Javascript(JS), Salesforce Lightning Design System(SLDS), HTML,CSS,AmpScript

 

 

Work Experience

SeniorSalesforceLead                                                                                                                                                             May2019-Present

 

ServiceCloud:DevelopedaCaseManagementSolutionusingServiceLightningConsoleAppandLightningCommunityImplementationtosupportAmazon’sglobalworkforce.DevelopedsolutiontoimproveHRProductivitywithBulkCaseCreationusingEmailServices,EmailtoCase,CustomCaseRouting.

 

ExperienceCloud:AWSPartnerCommunityisPubicFacingSalesforceCommunityImplementationthatprovides AWSPartner away totrack Lead/Opportunity,documents/videosto startselling onAWS. Aspart oftransformationmigratedVisualforcecommunitytoLWR(LightningWebRuntime).

 

AutomateField SelectionusingNLP:WorkedondevelopmentofNaturalLanguageProcessingModeltoautomatepicklistfieldselectionbasedonDescriptionofCaseusingRESTAPI.

 

Chat/VoiceUsingAWSConnect:DevelopedCustomisationovertheAWSConnectManagedPackagetoshowCallerDetails,AutomateRecordCreationonCall/ChatAcceptancebyAgentandLoadTranscriptfromAWSS3usingRESTAPI/NamedCredentials.

 

InformaticaCloud:DevelopedabatchdatasyncextractingdatafromAWSS3,transformingdataandloadingintoSalesforceusingBulkAPI2.0

 

OEInitiatives:LeadVariousOperationExcellenceInitiativestoTrackException,LoadTimesofPagestoimproveUserExperience,FixingUserReportedIssues.

 

AWSSNS/Lambda:DevelopedIntegrationtoloademployeebadgedatainSalesforceusingSimpleNotifcationService,Lamba(Python)andBulkAPI2.0

 

SalesforceConsultant                                                                                                                                                          Jun2018-May2019

 

Sales Cloud: Developed a Sales Cloud Implementation to manage Loan Disbursement Process using Lead andOpportunity.Developed Lightning Components for reporting key stats of Account and Area Managers, increaseefficiencySalesProcess(MultipleOLIaddition),automatingstepsusingSalesforceFlows/Triggers.

    • SalesforceDX:SalesforceDXisDevOpsToolsusedtoCreateScratchOrgandDeployintoSalesforce

 

SeniorSoftwareEngineer                                                                                                                                                    Nov2015-May2018

 

SalesCloud:WorkedonapplicationmaintenanceandenhancementprojecttosupportSalesandServiceprocessofTechnologyMajor.BuiltCustomReportsusingVisualforcePages,Triggers,ConfiguredWorkflows,ValidationRuleandProcessBuilder.

 

OrgHealthCheck:Developedantooltoaddressthecommonissueoflimitbreachesinproduction.Thistoolgiveswarningafterthesystemencountersaquerycountgreaterthanthesetthresholdsothatdeveloperscanaddresstheissue,takingpre-emptivemeasures,hencepreventingbreachesinthelivesystem.

    • CustomScheduler:Develope aCustom Scheduler inSalesforce to overcome thelimit of 100Scheduled Job.

 

 
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