SALESFORCE SERVICE CLOUD
Location : DELHI, India
Experience : 8 Year
Rate: $18 / Hourly
Availability : Immediate
Work From : Offsite
Category : Information Technology & Services
Prateek
Skills
SeniorSalesforceLead May2019-Present
◦
ServiceCloud:DevelopedaCaseManagementSolutionusingServiceLightningConsoleAppandLightningCommunityImplementationtosupportAmazon’sglobalworkforce.DevelopedsolutiontoimproveHRProductivitywithBulkCaseCreationusingEmailServices,EmailtoCase,CustomCaseRouting.
◦
ExperienceCloud:AWSPartnerCommunityisPubicFacingSalesforceCommunityImplementationthatprovides AWSPartner away totrack Lead/Opportunity,documents/videosto startselling onAWS. Aspart oftransformationmigratedVisualforcecommunitytoLWR(LightningWebRuntime).
◦
AutomateField SelectionusingNLP:WorkedondevelopmentofNaturalLanguageProcessingModeltoautomatepicklistfieldselectionbasedonDescriptionofCaseusingRESTAPI.
◦
Chat/VoiceUsingAWSConnect:DevelopedCustomisationovertheAWSConnectManagedPackagetoshowCallerDetails,AutomateRecordCreationonCall/ChatAcceptancebyAgentandLoadTranscriptfromAWSS3usingRESTAPI/NamedCredentials.
◦
InformaticaCloud:DevelopedabatchdatasyncextractingdatafromAWSS3,transformingdataandloadingintoSalesforceusingBulkAPI2.0
◦
OEInitiatives:LeadVariousOperationExcellenceInitiativestoTrackException,LoadTimesofPagestoimproveUserExperience,FixingUserReportedIssues.
◦
AWSSNS/Lambda:DevelopedIntegrationtoloademployeebadgedatainSalesforceusingSimpleNotifcationService,Lamba(Python)andBulkAPI2.0
SalesforceConsultant Jun2018-May2019
◦
Sales Cloud: Developed a Sales Cloud Implementation to manage Loan Disbursement Process using Lead andOpportunity.Developed Lightning Components for reporting key stats of Account and Area Managers, increaseefficiencySalesProcess(MultipleOLIaddition),automatingstepsusingSalesforceFlows/Triggers.
SeniorSoftwareEngineer Nov2015-May2018
◦
SalesCloud:WorkedonapplicationmaintenanceandenhancementprojecttosupportSalesandServiceprocessofTechnologyMajor.BuiltCustomReportsusingVisualforcePages,Triggers,ConfiguredWorkflows,ValidationRuleandProcessBuilder.
◦
OrgHealthCheck:Developedantooltoaddressthecommonissueoflimitbreachesinproduction.Thistoolgiveswarningafterthesystemencountersaquerycountgreaterthanthesetthresholdsothatdeveloperscanaddresstheissue,takingpre-emptivemeasures,hencepreventingbreachesinthelivesystem.
{{contact.cdata.phone}}
{{contact.cdata.email}}
View Resume
