Certified Salesforce Developer with 4 years of experience in Salesforce.com. Extensive experience in configuration and customization in Salesforce Lightning.

Highlights

• Hands-on experience in the development and support of Sales and Service cloud.
• Strong understanding of Workflow, Process Builders, Flows, Triggers, Apex.
• Good understanding of Page Layouts, Record Types, Profiles, Roles, Sharing Rules, etc.
• Hands-on experience in custom development using Aura and Lightning Web Components.
• Good Knowledge in configuring Communities and Force.com sites.
• Hands-on experience in developing a POC in the Marketing Cloud.
• Working experience in Rest and SOAP Webservices. Good understanding of ETL tools.

WORK EXPERIENCE

Salesforce Developer - I November 2021 - Present

Sony India Software Centre

Senior Software Engineer

August 2018 – October 2021

EDUCATION

BE Electronics & Communication UVCE, Bangalore University 2014-18

Professional Experience Details

Student Relationship Management (SRM)

Description:

This project involved the support and enhancement of the existing student management system of a College University – Purdue Global. The system is used by academic advisors who manage aspiring students and their enrollment in courses.

Responsibilities:

• Worked on SFDC-SFDC integration via Rest API.
• Handled SFDC-SFDC authentication via connected App, Request, and Response handling for rest web service.
• Development of platform events as per business requirements.

Consumer Service Flow (SONY)

Description:

This project is mainly used by Service Agents and Back Office Users to handle Services related to the Products

Responsibilities:

• Development using Flows, Process Builder, Triggers, and Apex Class.
• Development of various Lightning components using Aura/LWC frameworks.
• Worked on Salesforce Social Studio Integration to Service Cloud for Case Management
• Hands-on experience in access management using profiles, permission sets, record types, page layouts, sharing rules, and OWD.
• Worked on IBM’s Cast Iron (Middleware) for various Rest integrations.
• Configuration of QA and Staging environment.
• Worked on integration to third-party survey app, Qualtrics to send surveys and receive responses.
• Exposure to force.com sites and Communities
• Experience in sandbox pre-refresh and post-refresh activities.

Marketo Integration (SONY)

Description:

This project is mainly used for Lead generation for Sales from the third-party application Marketo.

Responsibilities:

• Marketo Integration to Sales Cloud for Lead generation.
• User access setup for Third-party application to access and modify Salesforce data.
• Development of triggers, and apex classes to handle the real-time data flow between systems.

Salesforce Marketing Cloud POC (SONY)

• Hands-on experience in Salesforce Marketing Cloud and its integration to Sales Cloud.
• Hands-on experience in various tools in Marketing Cloud like Journey Builder, Email Studio, Contact, Content Management, and Social Studio.

Partner Viewer Tool (SONY)

Description:

This project involved the development of the Lightning Component to display a list of accounts on the force.com public site based on user filter selection.

Responsibilities:

• Requirement gathering from the stakeholders and designing the technical flow.
• Configuration and Setup/Administration of force.com site.
• Development of lightning components to capture the user filter selection.
• Development of backend dynamic query logic to get a list of accounts.

B2B Communities for Sony Sales and Service Business (SONY)

Description:

This project involved the development of the Partner Portal Community for the Sony Sales &Service Business group.

Responsibilities:

• Requirement gathering from the stakeholders and supporting the Solution Architect to convert the business requests to technical design.
• Configuration and Setup/Administration of community.
• Development of various lightning components using LWC frameworks.
• Designing page layouts, setup of users, and profiles for the community.
• Deployment of communities and components.

Lightning Migration (SONY)

Description:

The project involved tasks related to the migration of components from Classic to Lightning.

Responsibilities:

• Conversion of Visualforce pages to Lightning Web Components.