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Pankaj (RID : 6v6vlq4wo7kb)

designation   Salesforce Consultant

location   Location : Gurgaon

experience   Experience : 4 Year

rate   Rate: $13 / Hourly

Availability   Availability : Immediate

Work From   Work From : Offsite

designation   Category : Information Technology & Services

Shortlisted : 7
Total Views : 63
Key Skills
Salesforce Service Clouds Azure
Discription

Team Resumes

Position: Salesforce Consultant
Level: Senior Level
Name: Pankaj Parate


Executive Summary

Experienced Salesforce Professional with over 4+ years of experience in Salesforce Ecosystem. Excellent
reputation for resolving problems and improving customer satisfaction. Eager to contribute to team
success through hard work attention work, attention to detail, and excellent organizational skills. A
clear understanding of the requirements of clients and executing according to them. Motivated to
learn, grow, and excel in the Salesforce Industry.



SKILLS

• Data Modelling
• Salesforce Security
• User Management
• Data Migration
• Quality Assurance and Testing
• Deployment
• Ticketing (Onestop Helpdesk)

WORK EXPERIENCE
______________________________________________________________________________________

Neuronimbus Software Services (P) Limited
Project – Mahindra & Mahindra
Salesforce Consultant (Sales & Service Clouds)
• Set up and controlled user profiles and access levels for each database segment to protect important data
• Improved operations through consistent hard work and dedication
• Used coordination and planning skills to achieve results according to schedule



• Wrote and maintained technical and functional specifications to document database intentions and requirements.
• Provided first-level support to Salesforce users, promptly resolving issues, and addressing inquiries.
• Diagnosed and resolved technical problems, ensuring minimal disruption to daily operations.
• Developed comprehensive test plans, test cases, and test scripts to validate Salesforce customizations.
• Executed testing processes, identified defects, and provided detailed bug reports.
• Collaborated with developers and business stakeholders to prioritize and track issue resolutions.

ERP Consulting, Pune
Salesforce Administrator (Sales Cloud)
• Assisted in setting up Salesforce for a small business, configuring custom objects, fields, and page layouts.
• Collaborated with senior Salesforce administrators to design and implement workflow rules and automation.
• Conducted data imports and validations to ensure data accuracy.
• Created reports and dashboards to provide actionable insights to the management team

PROJECTS
_____________________________________________________________________________________
ACE (Mahindra Auto Customer Experience)
The key objective of the Mahindra ACE program is to provide a “World Class” experience to its customers
at every touch point and engagement with Mahindra through the Mahindra Auto Customer
Experience Transformation Program (“ACE”).
Involved in the Sales Cloud & Service Cloud Process.
Worked on Data Migration using Salesforce Inspector as well as workbench. Worked on Deployment
using Azure (VS code).
Created a Confluence sheet for pre-deployment & post-deployment.






NKF (National Kidney Foundation)
The National Kidney Foundation Singapore is a non-profit health organization in Singapore.
I have created different custom Objects and their fields, created Users (Volunteers), and provided login
credentials to them. Applied Salesforce Security for the user at different levels. created a report for the
volunteer and presented it on the home page. I have also created Reports & Dashboard to show everything
at a glance.

EDUCATION
____________________________________________________________________________________


• B.E.


CERTIFICATION
• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator

 

 

 

 

 

 
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