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Omkar (RID : g8qolgeyl1t6)

designation   ITSM Developer & Automation Tester

location   Location : Pune, India

experience   Experience : 4 Year

rate   Rate: $8 / Hourly

Availability   Availability : Immediate

Work From   Work From : Offsite

designation   Category : Information Technology & Services

Shortlisted : 2
Total Views : 121
Key Skills
ITSM Software testing Manual testing Web Testing


ITSM Developer & Automation Tester


Action-oriented IT Engineer offering 4+ years of relevant experience in BMC Remedy ITSM Support & Automation Testing and pro-active approach, improve my knowledge with latest project work and to be a part of team that works dynamically towards the growth of the organization.


Weight lifting




JSPM Rajarshi Shahu College of Engineering, Pune

2015 - 2018

Bachelor of engineering from pune university completed with distinction.

Pimpri Cinchwad Polytechnic, Akurdi

2012 - 2015

Diploma from MSBTE completed with first class


Brilliant info system Pvt Ltd: Associate engineer


Join company as junior engineer, my experience includes a Automation testing and support related works also ITSM concepts and works.  I would want to continue to work in BMC support works and improving my ability to transform into actionable, engaging content.



Theoretical definition of

Performance Testing.

Regression testing

Web testing

- Page Object Model Design Framework

- Maven

- TestNG

- Cross browser testing

- UI testing

- Exploratory testing

- Basic Java

- Extent Report

- Screenshot Capture in selenium

- Functional testing

- Manual testing

- Ad hoc testing

- Black box testing

- Agile methodology


- Bug life cycle

- Develop test cases

- Develop test scenarios

- Execution test cases

- IDE: Eclipse

Projects #1

BMC Remedy ITSM Testing Automation (Nov-2021 to Till Date)

Description : Aim of this Project is to perform Testing Automation & Manual on the ITSM Remedy Patches Release to Customer Environment was Using Selenium tool for Scripting Automation Testing Scripts

Roles and Responsibilities:

  • Generating Test Cases (Test Scripts) using Selenium Element locators.
  • Develop test cases and prioritize testing activities.
  • Prepared test cases, test scenarios and test data.
  • Design and develop automation scripts when needed
  • Performed Functional, Regression, database testing and System Testing.
  • Prepare Daily status report of testing activities

Projects #2

BMC Remedy ITSM Customizations (Jan-2021 to Nov-2021)

Description : Aim of this project is to manage workflow configuration & ITSM customization and provide support for each type of requirement to fulfill the customer needs, Involve in BMC remedy 19.08 implementation at client Site. was using BMC Remedy Developer studio

Roles and Responsibilities:

  • Supporting incident, problem management and change management modules and templates.
  • Configuring BMC remedy ITSM foundation data using data management tool creating/modifying users, and assigning permissions and functional roles
  • Creating/modifying BMC Remedy creation of navigational categories, AOT, PDT and SRM
  • Creating/configuring SLA and modify it as per customer requirements, including business entity
  • Developed Custom Form for Activity functionality using Remedy Developer Studio as per customer requirement
  • Build required customizations in BMC Remedy Incident Management and Change Management
  • Developed Time Log Web services using Remedy Developer Studio as Per Customer Requirement

Projects #3

BMC Remedy ITSM Support (July -2018 – Dec-2020)

Description : The objective of this project was to implement ITSM modules and to provide Administration, installation, Migration support on BMC Remedy AR server & ITSM.

Roles and Responsibilities:

  • Creating/modifying templates for incident, change management and work order through SRM
  • Developing SLM for the SRDs as per customer requirements.
  • Building the custom approvals for SRDs as per requirements.
  • Creating/configuring Broadcast in DWP, configuring Advanced interface forms (AIFs).
  • Creating/Modifying Views, Reports and customized as per customer’s requirements.
  • Generating and customization AOT, PDT, SRDs and entitlements according to customer requirements.
  • Creating smart reports according to the specifications provided which helped analyzing activities and responses at workplace.
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