Salesforce Developer
Location : Jaipur, India
Experience : 5 Year
Rate: $18 / Hourly
Availability : Immediate
Work From : Any
Category : Information Technology & Services
Nitin – 4+ Years - Salesforce Developer
PROFESSIONAL SUMMARY:
● Around 4.5 year of IT experience in Development, Testing and Administration spanning all facets
ofsoftware and SaaS application implementation in the Salesforce.com CRM space that includes
Administration, Configuration, Implementation, Development.
● Hands on experience in Writing Triggers, Events Based Scenarios.
● Hands on experience in Omni Script i.e., worked on design Omni Scripts, Data raptors, Flex Card,IP,
Remote action, designing dynamic Edit block with remote action and IDX workbench and build tool.
● Worked Directly with client to support there day to day work in production.
● Implemented security and sharing rules at object, field, and record level for different users. ∙
Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities,
Products, Cases,Leads, Campaigns, Reports and Dashboards.
● Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and
Approval Processes for automated alerts, field updates, and Flow according to application
requirements.
● Extensive experience of using declarative features like validation rules, workflows, approval process,
lightning flows, sharing rules automation for satisfying complex business process automations. ∙
Implemented security and sharing rules at object, field, and record level for different users at
different
levels of organization, also created various profiles and configured the permissions based on the
organizational hierarchy.
● Knowledge in tasks such as data extraction, transforming and loading using Data Loader, Data
ImportWizard.
● A team player with a strong work ethic, a positive attitude and the ability to make the best use
ofindividual resources.
● Having around 1 year Hands on experience in LWC (lightning web components)
TECHNICAL SKILL
∙ SFDC: Salesforce.com Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class. ∙
Languages: Apex, HTML, JavaScript, CSS
WORK HISTORY
∙ Duration: January 2019 to Till Now
∙ Role: Salesforce Developer
∙ Company Name: Confidential
PROJECTS
Client Name- Mindray USA
Duration- May 2021-Present
Platform- Salesforce Service
CloudRoles & Responsibilities-
∙ Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex,
Visualforce and implementation of other salesforce.com developer products. This will involve
debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
. Created custom LWC components
∙ Write sample code, client libraries, and contribute to Open Source projects.
∙ Create knowledge base materials dedicated towards operational efficiency while also empowering
and enablingthe developer community
∙ Resolve customer service issues and skillfully manage complex customer service problems. ∙
Manage customers' expectations and experience in a way that results in high customer satisfaction.
∙ Develop and maintain technical expertise in assigned areas of product functionality and utilize
that expertiseeffectively to help customers.
∙ Assist with the design and delivery of product and other technical training.
∙ Review support cases for technical and troubleshooting accuracy.
∙ Define and describe technical best practices.
∙ Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a
way that isarticulate, accurate, and persuasive.
∙ Meet the monthly goals on KPIs such as CSAT, Productivity.
∙ Complete assigned project responsibilities.
∙ Integration (at least in REST API) experience in Projects, experience in developing custom Apex
Classes andApex Triggers
∙ Responsible for creation of Visualforce Pages
Client Name- AST Corporation
Duration- April 2020- May 2021
Platform- Salesforce
Vlocity/OmniStudio
Roles & Responsibilities-
∙ Dynamic branching: OmniScript allows for dynamic branching, which means that the script can guide
the agentdown different paths depending on the customer's response.
∙ Multiple steps : OmniScript can include multiple steps, which can include text, images, and forms.
∙ Flexible formatting : OmniScript allows for flexible formatting, so you can customize the appearance of the
script
to match your brand or organization's style.
∙ Integration with Salesforce : OmniScript is integrated with Salesforce, so you can easily pull in data
from otherSalesforce objects, such as cases, contacts, and accounts.
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