Technical Architect - / Delivery / Operation Manager- Salesforce
Location : Belgium
Experience : 20 Year
Rate: $22 / Hourly
Availability : Immediate
Work From : Offsite
Category : Information Technology & Services
Technical Architect - / Delivery / Operation Manager
Career Summary
In the last 20+ years of my professional career I have delivered solutions on multiple platforms, with a focus on business processes
and customer satisfaction for Sales/ Technical Support/ Partner Operations teams. I handled BSS Operation and Delivery. I have
done ADM 201, Platform Developer -I Salesforce certification, Vlocity Dev Essential and CloudSense Commerce Platform
certification. Along with created an LCT (Lateral Cross Training) Program in SFDC and Cloud Technologies. Having good working
experience of using and delivering projects in Dev Ops operating models. Driven, results-oriented professional in Open-source
stack BSS/OSS implementation, OSS/BSS Solution/Data Modelling, Data Transformation, delivery and leading development for
software solutions.
Core Expertise
• BSS/OSS solutions and Design, Deliver & Operation
• Proficient in analyzing client requirements, analytical & problem-solving skills.
• Vlocity EPC.
• Salesforce Application Design, SalesCloud & Marketing Cloud (CRM)
• Salesforce Service Cloud Design & Development with CTI Integration
• Salesforce classic to Lightning Migration
• Salesforce Lightning Component Design & Development
• Cloud Sense – CPQ
• Vlocity CPQ
• LWC / Aura, HTML/CSS/JavaScript
• Multiproduct Application Design Over Integrated Cloud Stack
• E2e Quote2Cash implementation experience (SFDC->CS/BM->LifeRay->Metasolve->Geneva)
• Legacy BSS Retirement and migrations to SFDC/ Cloudsense
• Large Team Management & Deliveries
Major Achievement
• Ran Successfully BSS operation & Delivery at Tata Communications & Accenture
• Worked on Vlocity EPC.
• Setup and Implementation of CloudSense from scratch and Training team members for the same
• Setting up Salesforce Competency &Adaption of agile delivery model from Scratch at Tata communication
• Create email2Case reusable component using force.com platform
• Migration of 38 enterprise products from legacy/XLS platform to Cloud CRM based Stack (SFDC->CS/BM->LifeRay-
>Metasolve->Geneva)
• Setting up Integration from Cloud CRM (SFDC/Cloudsense) to Cloud Billing Zoura, Onprem Billing System (Geneva-
RBM)
• Awarded thrice with Partner Progress (2
nd
Highest Award in Tata Comm.) award
Certifications – 4X Certified
Professional Experience
Technical Architect – Pletratech, Belgium (From Aug 2021 to Till Now)
• Customer landscape is sale of Consumer Electronics, Energy and Telco. Project is on digital transformation of the
business from legacy to new platform Using Omni-script data raptor and integration procedure. Revamped the product
model using enriched EPC of Vlocity CPQ. Played a role of Solution Architect, Project Management of deliveries made
using agile methodologies & Dev OPs, using cloud-based portfolio management tool (VersionOne & Rally).
• Pre-sales Support for Digital BSS Practice in domain of CRM, CPQ, OM & Service layer.
• Handling BAU Vlocity Technical Team (Onshore and Offshore)
Solution Architect – Pletratech, India (From July 1st 2019 to 13
th
Aug 2021)
• Customer landscape is sale of Consumer Electronics, Energy and Telco. Project is on digital transformation
of the business from legacy to new platform Using Omni-script data raptor and integration procedure.
Revamped the product model using enriched EPC of Vlocity CPQ. Played a role of Solution Architect,
Project Management of deliveries made using agile methodologies & Dev OPs, using cloud-based portfolio
management tool (VersionOne & Rally).
• Pre-sales Support for Digital BSS Practice in domain of CRM, CPQ, OM & Service layer.
Sr. SaaS Architect - Tata Communications (From Dec 2013 to 30th June 2019)
• Streamlined processes and designed BSS on integrated cloud platform using Salesforce, Geneva, Remedy,
amongst others. Designed and executed onboarding of over 20 telecom products (from carrier voice to data
related products). Managed deliveries with a team size of over 30 coders & testers. Played a role of SFDC
Architect, Project Management of deliveries made using agile methodologies, using cloud-based portfolio
management tool (VersionOne & Rally).
• Data modelling for Product Catalog, Service Catalog and Service inventory
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