ServiceNow Lead
Location : Noida, India
Experience : 10 Year
Rate: $20 / Hourly
Availability : Immediate
Work From : Any
Category : Information Technology & Services
Mayank
Summary
Deploying projects as ServiceNow Lead/ Specialist for more than 10 Years of Experience
Service Now
• Experience in Customization and Configuration of Service Now Application’s based on requirement.
• Implemented over REST/ SOAP end to end Third Party Integrations as a standalone resource
• Deployed REST Integration using OAuth 2.0 Authentication with third party
• Configured Ideas, Demand Management, Enhancements, Project Management, Resource Management with customizations meeting with the client’s expectations
• Worked on Financial Management module and its relation with other business applications into ServiceNow
• Created Dashboards & Homepages and Financial Management based on different business divisions of specific client
• Implemented agile module with professional plugin
• Experience in configuring Service Catalog\Record Producer in Service Now.
• Experience in creating Workflows, UI Policies, and Business Rules & Client Script.
• Creation of SLA’s.
• Experience in performing common administrative tasks.
• Responsible for troubleshooting and solving all issues related to Incident Management, Change Management.
• Experience in customization and configuration of Email notifications.
• Understanding of log files to understand the performance issues.
• Worked with transform maps, data sources and different transform scripts for data loads and management.
• Experience working with Script includes, UI scripts, Access Control Lists etc.
• Gathering requirements and converting into technical requirements. Created design patterns & implementation plans for Service Now enhancements
• Experience of handling Bug Fixes and Enhancement requests
• Testing and deploying ServiceNow patch upgrades
• CAB call with customers and other teams for day to day problem discussion.
• Basic Knowledge of other integrated tools like HP NNMI, BMC BPPM.
BMC Remedy
Education
B.TECH (Computer Science &Engineering) in 2011 from Uttar Pradesh Technical University
Employment History
Employer
Title
Tenure of Employment
Wipro Technologies
Project Engineer
Sept 2011- Jan 2015
Infosys
Associate Consultant
Jan 2015-Jan 2016
Cognizant
Associate
Feb 2016-March 2019
Deltacubes
Senior Consultant
March 2019 – Till Date
Tools
Service Now, BMC Remedy, NNMI (Network Node Manager I), BPPM (BMC Proactive Net Performance Management)
Database
SQL Server 2005, MY SQL
Programming Languages
Core Java
Certification Acquired
Project 1
Service Now Implementation
Description:
Implementation of Service Catalog Module, Configuring Incident management module, LDAP Integration.
Contribution:
Team Size:
4
Project 2:
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