ServiceNow Developer
Location : Hyderabad, India
Experience : 5 Year
Rate: $10 / Hourly
Availability : 1 Week
Work From : Any
Category : Information Technology & Services
MADHU
PROFESSIONAL SUMMARY
A qualified IT professional with 5+ years of IT experience, in that 4.3 years in to
ServiceNow development and administration.
Hands-on experience in technical implementation of Incident Management, Problem
management, Change Management, knowledge Management, Service catalog, Request
Fulfillment and Integrations.
Function Knowledge and implementation of ITSM Framework.
Have supported QA activities during Test execution and UAT phases
Right, Understanding of IT service management (ITSM) and the ITIL Business process.
Maintaining the service level agreement (SLA) and monitoring the SLA Workflow.
Hands on with CMDB and knowledge on CMDB CI relations and importing the data.
Worked on Integrations i.e. Rest API and Soap
Working experience of Inbound/Outbound integrations (includes external companies)
Created Access Control (ACL) rule. Use of the scripting tools and
ServiceNow functionality to create script automate routine task done in ServiceNow.
Ability to create and modify the Workflows in Service Now.
Sets up Service Level Agreements (SLAs) and monitors SLA workflows, creates and
tracks Service Catalog requests, and items with variables.
Developing and configuring Business Rules, Script Includes, Catalog Client Scripts,
Client script, Security Access Controls, Glide Ajax, Glide Record, and Glide
Aggregate.
Strong analytical, organizational, multitasking, execution skills and presentation skills
with ability to co-ordinate activities and interact with end users in a fast-paced team
environment and ensure delivery within time frame
Hands on experience in web development using HTML, CSS and Java script.
Created Users and added the users to groups and assigned them roles.
Ability to tailor existing ITIL functionality to customer requirements using process flow
formatters, data import, reports.
Created UI Actions, UI Policies, UI pages.
Created Transform maps to import data through Excel.
Good experience in Requirements understanding and analyzing.
Worked on people batch and CI batch integration.
Quick adaptability to new technologies so keeps abreast of changing trends and meets
new requirements successfully.
A team player with excellent interpersonal skills.
Strong problem-solving skills.
Handled workshops on all service now Modules.
Provided training for End Users how they will handle Modules like Incident, Problem,
change, knowledge.
EMPLOYMENT HISTORY
Organization Designation From To
Confidentatial Associate Consultant Oct-2018 Tilldate
Syntel Private Ltd Software Engineer Jan-2017 Jan-2018
ACADEMIC PROFILE
➢ Completed Master of Science (M.Sc) from Osmania University.
➢ ServiceNow Admin (CSA) certified.
TECHNICAL SKILL SET
PROFESSIONAL EXPERIENCE
Project#
Client: Phillips
Role: Service Now Developer
Phillips Insurance is an independent agency located in Bothell, Washington, serving
clients throughout the Seattle area as well as the states of Washington, Oregon, Arizona,
Idaho, and Utah. And providing personal and commercial insurance for more than 20
years. Phillips Insurance agents work with you throughout the entire claims process from
initial response through final resolution to provide fast, caring service and to settle claim.
Roles & Responsibilities
• Primarily responsible for support and development activities which are provided by the
client related to Service Now custom modules, etc.
• Worked on Incident management, Knowledge management, Service level
management and Request fulfilment.
• Design and implement new functionality using Business Rules, Client Scripts, UI
Policies, UI Scripts, UI Actions, UI Pages and Script Includes.
• Created ACL’s based on the security mechanism provided by Customer and best
practices.
• Customized Incident/Problem/Change/Service catalog applications using Business rules,
Client scripts.
• Having Experience in loading the data into CMDB through Data Sources, Import Sets and
Transform Maps.
• Responsible in building Catalogs, Catalog categories and Record producers.
• Defined users, groups and roles and providing accessing permissions
• Participated in validating Form and Table level using UI Policies.
• Worked with Import and Update sets.
• Created Email notifications, Email Templates and Mail scripts, trigger email notifications
Service Management Tool ServiceNow
Database and Other Tools My Sql, Oracle
Scripting Languages JavaScri
Roles & Responsibilities
Phillips Insurance is an independent agency located in Bothell, Washington, serving clients throughout the Seattle area as well as the states of Washington, Oregon, Arizona, Idaho, and Utah. And providing personal and commercial insurance for more than 20 years. Phillips Insurance agents work with you throughout the entire claims process from initial response through final resolution to provide fast, caring service and to settle claim.
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