Lakshmi

Development Engineer 3

Objective

To seek out a challenging career opportunity, to utilize my technical skills and to be a part of an organization where creativity, hard work and sincerity are recognized and well rewarded.

Summary

IT professional with 8 years of Total experience in ServiceNow Development and Implementation.

Good Experience in the following Modules:

• ITSM (Incident Management/Major Incident Management, SLAs, Problem Management, Change Management, Knowledge Management)
• CMDB/ITOM Data Management (System Performance/Scheduled Imports/Data Sources)
• Service Catalog (Catalog item/Request/RITM/Catalog Tasks)
• Custom Application (Built record producer and form to hold the labor rates data with necessary custom flow)
• Call Record Management and ITAM / GRC / CSM / HRSD Experience in Case Management.
• Agile Methodology (Stories/Release/Sprints/Sprint Planning/Sprint Review/Sprint Retrospective)

Having good knowledge & experience in:

• Server-side scripts (Business Rule, Script Include, UI Actions, ACLs, Workflows, Notifications, Data policy) and client-side scripts (UI Policy, Client scripts).
• Glide Record, Glide Ajax, Glide Aggregate, Glide System, Glide form scripts.
• Data Source/transform map/Transform map scripts/Robust Transformation.
• Inbound email actions to create/update incident/problem and Notifications.
• MID Servers / ECC Queue / Clusters / Events / Script Actions.
• JDBC /LDAP Integrations for both Inbound & Outbound & Integration Hub.
• Integrations using REST API, Ingestion API, Insert Multiple API.

CERTIFICATIONS

• • Certified System Administrator (CSA) in ServiceNow Rome Release October 2021.
  • ITIL® Foundation V3 Certified.
  • ServiceNow Micro-Certification – Virtual Agent.
  • ServiceNow Micro-Certification – Flow Designer.
  • ServiceNow Micro-Certification – Integration Hub.
  • MCSA – Microsoft Certified Solutions Associate.

Career Profile

Roles

Organization

Duration

Development Engineer 3

Deltacubes Technology

27-July-2020 - Present

MTS 1

Verizon India

22-Aug-2016 to 20-Mar-2020

Analyst

HCL Technologies

20-Apr-2015 to 18-Aug-2016

Technical Support Engineer

HCL Technologies (VDART Payroll)

31-July-2014 to 18-Apr-2015

PROFESSIONAL EXPERIENCE

Project

Comcast (CIEC)

Role

ServiceNow Developer & Implementation Specialist

Responsibilities

• E2E design and Development in Service Catalog on Groups Creation/Update with Approvals in Flow Designer.
• Experience in Jira Webhooks in IntegrationHub.
• Core CMDB Experience in Transform map scripting.
• Experience in managing MID Servers, Handling data imports via ECC Queue, Managing MID Server Clusters for high efficiency. Creating Events for notifications and handling business logics.
• Experience in Integrating ServiceNow with various tools like JIRA, Slack, Viper, Instance to Instance (Prod to Stage) using Scripted REST APIs.
• Experience in Scheduled Jobs and Fix Scripts.
• Experience using OAuth 2.0 Profile for authentication
• Worked on Data Sources using JDBC, LDAP for both Inbound & Outbound Integrations.
• Experience in Script Actions for Outbound Integrations.
• Developing and configuring Business Rules, Script Includes, UI Policies, Client Scripts and Catalog Client Scripts, UI Actions.

Project

AT Your Service (Verizon Internal Project)

Role

ServiceNow Developer

Responsibilities

• Configured customizations on Incident, Problem, Change and Call record Management module.
• Involved in Requirement gathering and analysis with Architect and client.
• Working on Inbound Email Actions.
• Moving Update Sets from one Instance to another Instance.
• Creating Custom tables for data driven approach as per requirement.
• Working on script includes, client scripts, business rules to achieve client requirement.
• Working on ACL to provide security based on roles, Conditions and Scripts.
• Deploying the developed code to QA/Production instances using Update Sets.
• Working on Reference qualifiers to restrict the type of data on reference fields.

Project

Anglo American (HCL Technologies)

Role

ServiceNow Administrator

Responsibilities

• Worked on L1 Tasks on ServiceNow in loading LDAP data into ServiceNow.
• Worked on Roles, Groups, Users and Service Accounts administration.
• Worked on Service Catalogs and workflows to ensure the business process is met with Request >> RITM >> Tasks.
• Worked on Approval logics in the orchestration.
• Experience in client interaction & team engagement while working on multiple Domains.
• Experience in Business Rules, Client Scripts, Script Include & UI Policies.
• Experience on ITIL Process in resolving incidents, Problem, Change & CMDB

Educational Qualifications

Degree and Date

Institute

Percentage of Marks

Specialization

Bachelor of Engineering, 2010-14

Karunya University, Coimbatore.

65.1%

Mechanical Engineering

Higher Secondary Education (HSC)

2010

SRK BHEL hr. sec. School, Ranipet.

74%

Specialization in Physics, Chemistry and Mathematics.

High School Education 2008 (SSC)

DAV BHEL School, Ranipet.

66%

General