Project:1

Role:ServiceNowdeveloper

Responsibilities:

• • Drafting Technical Requirement Document & UseCases
  • Creating Custom forms andWorkflows
  • Writing Business rules, Client scripts,Workflows.
  • Writing Unit test case
  • Drafting Low Level Designdocumentation
  • Writing Custom Notifications andapproval
  • Creating Roles and Permission Groups as perrequirements
  • Configured Reports on the customapplication
  • Created Email Notificaitons, SLAs,Reports,  Access  Controls, Workflow, Homepage Administration, User Administration, Update sets, Wizards, Notifications, Field Administration andetc.

 Project: 2

Role : Service Now Developer

Responsibilities:

• Design forms and Form layouts and add the new fields to the particular record.
• Creating Roles and Permission Groups as per requirements.
• Creating Custom Forms and Workflow.
• Created Workflow ,Email Notifications,UI Pages,SLAs, Reports,AccesControls,UserAdministration,

 Update sets, Notifications ,etc.

• Writing Custom Notifications and approval.
• Configured Reports on the customapplication
• Creating Roles and Permission Groups as perrequirements

Project: 3

Role: Service nowdeveloper

Responsibilities:

• • Promote and support the deployment of Service Management processes to all groupsinteracting with Problem Management, Change Management and IncidentManagement
  • Secondary support for Configuration Management, Vendor Management, Procurement,Asset and Service LevelManagement
  • Produce activities and workflow documentation for Change, Incident andProblem Management
  • Meeting and improving established service deliverySLA’s
  • Manage formal Post analysis meeting
  • Weekly metrics reporting to management and collection of staff’s statusreports
  • Provide 24x7 Tier 1 support for all High PriorityIncidents