Key Skills
Certification
Servicenow System
Administrator
HTML & CSS - Certification
Course For Beginners
Languages
ENGLISH
HINDI
KANISHAK
SENIOR SERVICE NOW
DEVELOPER
LOCATIONNew Delhi, INDIA
EXPERIENCE4 Years 3 Months
Servicenow Discovery
Servicenow IT Service
Management
Data Structures
Servicenow Development
Software Development
Service Now HRSD
ServiceNow Scripting
(JavaScript Glide API)
ServiceNow Platform (HRSD
ITSM CMDB)
ServiceNow ITOM
ServiceNow HAM
Profile Summary
With a customer-centric mindset, I possess exceptional
communication skills and proficiency across multiple
technical platforms. My strength lies in comprehending
and fulfilling the requirements of both clients and
employers, evident in my track record of delivering
highly functional, resilient, and intuitive applications. As
a hands-on developer, I also have a history of
successfully overseeing software teams, ensuring
projects are executed with precision and excellence.
Work Experience
Senior Service Now Developer
Confidential
05/2023 - Present
Servicenow Discovery Implementation
Implementation, and optimization of ServiceNow
Discovery solutions to automate the discovery and
mapping of IT infrastructure components, including
servers, network devices, and software
applications.
Developed custom discovery patterns and probes
to ensure comprehensive coverage of IT assets
across hybrid cloud and on-premises
environments.
Assisted senior team members in configuring and
testing ServiceNow Discovery solutions.
Participated in team meetings and contributed
ideas for optimizing discovery processes.
Collaborated with colleagues to troubleshoot and
resolve issues related to discovery configurations.
Servicenow SAM & HAM Implementation
Implemented and configured ServiceNow SAM Pro
& HAM module according to client requirements,
(+91) 9xxxxxxxx8

ensuring alignment with best practices and
industry standards.
Prepare technical documentation as specified in
customer contracts and as internally required
Collaborated with cross-functional teams including
IT, procurement, and legal departments to
establish software asset management policies and
procedures.
Done the installation of the Plugins of SAM PRO &
HAM as per the client requirement.
Worked on the Reports and email Notification.
Servicenow HRSD Project
Designed, developed, and implemented
ServiceNow HRSD solutions to streamline HR
processes and improve employee experience.
Configured HR case management, employee self-
service portals, and other HRSD modules to meet
business needs and enhance efficiency.
Collaborated with HR stakeholders to gather
requirements and translate them into technical
solutions within the ServiceNow platform.
Conducted ServiceNow platform training sessions
for end users to enhance system adoption
Played a key role in the successful implementation
of HRSD enhancements, resulting in improved
efficiency and user satisfaction within the HR
department
Received positive feedback from team members
and stakeholders for adaptability, quick learning,
and attention to detail during project engagements.
Received recognition reward for being a top
performer in the team, demonstrating consistent
dedication and excellence in contributing to HR
Service Delivery projects.
Servicenow Developer
Tata Consultancy Services (TCS)
01/2020 - 04/2023
ServiceNow ITSM Project(iLLUMINA Client)
Engaged in discussion meetings with clients to
understand their requirements and provide
solutions.
Communicated with end users to identify
difficulties and customized applications to meet
their needs.
Contributed to design and planning activities for

upcoming software rollouts.
Enhanced and developed Incident Management,
Request Management, and Service Catalog
Management processes.
Created Catalog client scripts and UI policies for
optimal client-side customization.
Developed UI pages for utilization in Catalog items
and Record Producers, utilizing UI scripts for
implementation.
Designed and implemented workflows for Service
Catalog items in ServiceNow platform.
Maintained existing applications and successfully
delivered new applications to support
organizational needs.
Played a vital role in designing, developing,
modifying, and debugging programs to ensure
smooth software operations.
Worked On Hardware Asset Management.
Developed and maintained transform scripts to
transform and map incoming data to ServiceNow
HAM data model, adhering to data normalization
and enrichment requirements.