Professional Background:

Highly driven and a fast learner who thrives on new challenges and possesses a strong technology background into Zuora, Salesforce administration and Siebel CRM to quickly identify and implement new solutions for business needs.

• Years of Experience in IT Profession for working with Zuora, Salesforce and Siebel CRM as developer and business analyst.
• Expert in Zuora Administration for maintaining customer Accounts, Billing and Payment activities.
• Extensive work experience in creating workflows, Products in Zuora with Rate Plans and Rate Plan Charges.
• Maintain Zuora security by creating different user Roles and Profiles as per the requirements.
• Create custom fields in Zuora for Products, Accounts, Billing and Payment.
• Create Invoice Templates and Email Templates for Zuora by merging fields from Zuora.
• Maintain Tax transections by Setup Taxation Codes with External Tax Engine.
• Possesses strong experience in creating workflows to get the best solution.
• Work with Zuora Quotes and Salesforce CPQ and setup Guided selling process.
• Configured user security permission in compliance with organizational need.
• Proficient in Salesforce administrative tasks; created profiles, roles, users, page layouts, e-mail services, approvals, workflows, reports and dashboards.
• Strong knowledge & experience working in teams implementing Agile Scrum Methodologies.
• Expert in creating different artifacts like requirement document, design document, deployment document and release notes.
• Ability to handle full workload, prioritize the work in multi-tasking and meet proposed deadlines.
• Detail oriented, positive thinker, excellent team player and experienced of working in any environment.

Certification:

• Zuora-Certified Business Analyst
• Certified Salesforce Administrator (201)

Professional Experience:

Project: CISCO client: US

Role: Sr. Zuora Developer, June 2022 – present Responsibilities:

• Handled Zuora production support issues related to workflows, invoices, subscription, Tax connector, Invoice numbering app etc. and provided ETA and RCA on time.
• Worked on DSC JIRA Tickets for development using workflows.
• Involved in Zuora enhancement implementation that had highly customized Objects such as Customer Accounts, Products Catalog, Billing, Payment and Finance.
• Designed and created workflows as per the requirements.
• Customized Zuora Object and Fields for different business users’ groups and business centers.
• Setup of zuora new instance that is Central Sandbox.
• Setup Notification and Callout Options for Billing, Payment and Finance to Back Office application.

• Integration of Zuora with other external systems like, salesforce, Rest Api’s etc.

Project: Schneider client: France (Organization: WIPRO) Role: Sr. Zuora Developer, June 2019 – May 2022 Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution to get the best use of Zuora.
• Handled Zuora production support issues related to workflows, invoices, subscription, Tax connector, Invoice numbering app etc. and provided ETA and RCA on time.
• Worked on DSC JIRA Tickets for development using workflows.
• Involved in Zuora enhancement implementation that had highly customized Objects such as Customer Accounts, Products Catalog, Billing, Payment and Finance.
• Designed and created workflows as per the requirements.
• Customized Zuora Object and Fields for different business users’ groups and business centers.
• Create various user Roles and Profiles and configured the permissions based on the organizational hierarchy and requirements.
• Perform Mass Data upload in Zuora for Customer Accounts and Products by Zuora Connect
• Set up Zuora with Tax Application, Sabrix and different Payment Gateway for different countries.
• Create Tax Code for different types of products such as SaaS, Hardware, Service and Shipping.
• Track and Maintain customer activities through Accounts, Subscriptions and Amendments.
• Create Products for different Rate Plans and rate Plan Charges as per the business contract.
• Schedule Bill Run to process Invoices for direct customers and partner customers.
• Help