AWS Solution Architect
Location : Ahemdabad, India
Experience : 11 Year
Rate: $20 / Hourly
Availability : Immediate
Work From : Offsite
Category : Information Technology & Services
Feb ’22 to Feb ‘23
Key Result Areas:
• Lead 24/7 Service Assurance (99.9% SLA) for product Solution across customers along with ownership of Oversees incident management, Platform Monitoring, change management and Infrastructure Orchestration for OTT solutions.
• Experienced in Global Managed Services Operations and Support.
• Well versed with best practices around proactive monitoring of the production System.
• Well versed in managing OTT Platform as a team of Production Systems for cloud and on prem systems with large scale.
• Defining and manage ITIL aligned processes such as Incident, Change and Problem Management. Based on the SLA, I am doing Troubleshooting processes and procedures as well as 24/7 Proactive Monitoring practices.
• Experienced in Defining playbook and best Practices for Devops, SRE, & Customer Technical support.
• Experienced in Hands-on experience with AWS-provided managed Services, Scaling and Mongo databases in a distributed architecture and managing.
• Experienced in managing large scale Cloud customer solution ~10million+ users (AWS public cloud), and well versed with best practices around proactive monitoring.
• Experienced in managing group is responsible for the Pipeline Delivery (CI/CD), Implementation and Integration of solutions with major OTT sectors across the globe.
• We worked on monitoring the dashboards on grafana, kibana different customers (Astro, YES, Vodafone, Etisalat, Evision, VTV)
• Worked on linux, K8s, PD, creating inc etc..
• worked on inc by creating ticket in snow & jira and escalating to the respective teams
• Biweekly report which we share every weekly to Astro customers by collecting the data through respective dashboards and we collect the data storage occupied
• in mongo and also. we get the CTAP, nodes & pods details and share the customer.
• We also worked on assisting customers in Adding channels in VSM and also removing the channels in CCR and we also secure some channels in adding them to HEWM.
• And sometimes customers asks us to verfiy the playback, CDVR, TSTV of the each channels in all devices.
July’ 17 to Jan ‘ 22
• Part of the Event Monitoring team focusing datacenter monitoring using Science Logic as the Monitoring platform
• Configuring Science Logic to address monitors as per customer's requirement
• Working on AWS services which include EC2, VPC, RDS, SNS, CloudWatch,CloudFront, IAM,S3, Autoscaling, Load Balancer.Performing monthly patching of server both Windows and Linux
• Informed the customers about the issue resolution progress
• Streamlining of the monitoring system by addressing the known patterns
• 100% SLA adherence for Outage and Critical Alerts
• Managing technical incidents and problems while providing the support to customer over Call and Chat
• Handling major escalations when service issue is impacting multiple customers
• JUNIPER SRX and SSG firewall policy configuration
• Work with datacenter team to perform any dedicated server problems
• Knowledge of IIS/Apache/cPanel/WHM
• Managing/Ordering/Installing SSL certificate of clients
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