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Harsha (RID : 6v6vlv0we2ot)

designation   Salesforce Technical Architect

location   Location : Hyderabad, India

experience   Experience : 12 Year

rate   Rate: $29 / Hourly

Availability   Availability : Immediate

Work From   Work From : Offsite

designation   Category : Information Technology & Services

Shortlisted : 2
Total Views : 57
Key Skills
salesforce Technical Architect Service max Salesforce CPQ Angular Iconic js LWC Components
Discription

 

 

Architect - Salesforce (12 Yrs)

 

 

Expertise

End to End CRM Transformation on Salesforce Strategy and Advisory – Consulting & Roadmap Community Implementation

Solution Architecture

Enterprise Application Integration Delivery & Program Management Security & Performance optimization Application and Data Migrations

Tools

Sales Cloud Service Cloud FSL

ServiceMax, Salesforce CPQ

Salesforce Einstein Analytic Python,

Angular, Ionic Js

Lightning & LWC Components

Certificates

Salesforce Admin Sales Cloud

PD1 PD2

Platform App builder

Certified Scrum Master & Copado Essential Certified Service MAX 101

EDUCATION

B-TECH (Computer Science) Diploma in AI/ML

INTERESTS

Music

Game

Photos

Chess

Travel

 

 

 

 

 

 

‘ ‘

Stay Relevant to the Customer

 

EXPERIENCE

Mar 2021 – Present

Get Placed Ind Pvt LTD.

Client: Yasasvi it consulting services.

Senior Lead / Architect

Collaborate on set up of CX COE operating framework, document templates, standard works. Optimise the App adoption and rationalise the applications within services/sales IT landscape. Define architecture best practices while kicking off a new initiative, governance for designing a scalable architecture. Work closely with vendors on new initiatives on optimum usage of licenses Onboarded multiple countries(India, Hong Kong, China, Australia) for HVAC Asia.

Implemented PM Automation, SACPQ China and SACPQ NA, Zephyr, PM plan Automation),

Architect for Refrigeration NATT, ETT.

 

Feb 2018 - Mar 2021

Salesforce India Pvt Ltd

Mission critial Engineer

Implemented a Pro-Active monitoring tool Which Analyses customer alerts and sends Proactive alerts on limits. Which Enhanced service levels to customers with an increased resolution rate and decreased downtime.

Implemented a triaging App Which will assign the cases automatically to engineers based upon the availability of the engineer’s bandwidth.

As part of Signature team responsible for resolving Sev1 issues for top companies on daily basis.

 

 

May 2015 - Feb 2018

Tech Mahindra Pvt Ltd

Senior Dev/Team Lead

Majorly worked on GSK Client Application called CRS(Consumer Relations).

The Global CH Consumer Relations System (CRS) is a Consumer Relations Management (CRM) application that maintains all consumer contacts for GlaxoSmithKline Consumer Healthcare.

Built Multiple POC's for the Other Clients like Roche and health care clients Developed mobile applications to interact with applications

 

Jul 2014 - May 2015

Focal CXM India Pvt Ltd

Developer

As a product based company we implemented multiple applications for Merck, AstraZeneca,

Quest Insurance, GMR to improve their Sales, Service process, And created custom built FSL process. Created salesforce managed packages and deployed into AppExchange.

Created Mobile apps related to the FSL process, And pushed into IOS, Android stores.

Worked on Multiple CRM's ORACLE CRMOD, ZOHO to retrieve the combined data from all the CRM's and process it through Java middle and pushed it to mobile devices.

 

 

 

Jul 2012 - Jun 2014

TechnoGen, Inc

Intern / Junior Developer

  • Implemented projects for Bighelp.org, CRM for Attorneys.
 
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