Salesforce Technical Architect
Location : Hyderabad, India
Experience : 12 Year
Rate: $29 / Hourly
Availability : Immediate
Work From : Offsite
Category : Information Technology & Services
Architect - Salesforce (12 Yrs)
Expertise
End to End CRM Transformation on Salesforce Strategy and Advisory – Consulting & Roadmap Community Implementation
Solution Architecture
Enterprise Application Integration Delivery & Program Management Security & Performance optimization Application and Data Migrations
Tools
Sales Cloud Service Cloud FSL
ServiceMax, Salesforce CPQ
Salesforce Einstein Analytic Python,
Angular, Ionic Js
Lightning & LWC Components
Certificates
Salesforce Admin Sales Cloud
PD1 PD2
Platform App builder
Certified Scrum Master & Copado Essential Certified Service MAX 101
EDUCATION
B-TECH (Computer Science) Diploma in AI/ML
INTERESTS
Music
Game
Photos
Chess
Travel
‘ ‘
Stay Relevant to the Customer
EXPERIENCE
Mar 2021 – Present
Get Placed Ind Pvt LTD.
Client: Yasasvi it consulting services.
Collaborate on set up of CX COE operating framework, document templates, standard works. Optimise the App adoption and rationalise the applications within services/sales IT landscape. Define architecture best practices while kicking off a new initiative, governance for designing a scalable architecture. Work closely with vendors on new initiatives on optimum usage of licenses Onboarded multiple countries(India, Hong Kong, China, Australia) for HVAC Asia.
Implemented PM Automation, SACPQ China and SACPQ NA, Zephyr, PM plan Automation),
Architect for Refrigeration NATT, ETT.
Feb 2018 - Mar 2021
Implemented a Pro-Active monitoring tool Which Analyses customer alerts and sends Proactive alerts on limits. Which Enhanced service levels to customers with an increased resolution rate and decreased downtime.
Implemented a triaging App Which will assign the cases automatically to engineers based upon the availability of the engineer’s bandwidth.
As part of Signature team responsible for resolving Sev1 issues for top companies on daily basis.
May 2015 - Feb 2018
Majorly worked on GSK Client Application called CRS(Consumer Relations).
The Global CH Consumer Relations System (CRS) is a Consumer Relations Management (CRM) application that maintains all consumer contacts for GlaxoSmithKline Consumer Healthcare.
Built Multiple POC's for the Other Clients like Roche and health care clients Developed mobile applications to interact with applications
Jul 2014 - May 2015
As a product based company we implemented multiple applications for Merck, AstraZeneca,
Quest Insurance, GMR to improve their Sales, Service process, And created custom built FSL process. Created salesforce managed packages and deployed into AppExchange.
Created Mobile apps related to the FSL process, And pushed into IOS, Android stores.
Worked on Multiple CRM's ORACLE CRMOD, ZOHO to retrieve the combined data from all the CRM's and process it through Java middle and pushed it to mobile devices.
Jul 2012 - Jun 2014
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