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Dusmanta (RID : 4kv2lply5xjn)

designation   ServiceNow Developer

location   Location : Bhubaneswar, India

experience   Experience : 5.8 Year

rate   Rate: $13 / Hourly

Availability   Availability : 2 Week

Work From   Work From : Offsite

designation   Category : Information Technology & Services

Shortlisted : 1
Total Views : 39
Key Skills
Service Now ITIL Scripting Database Operating Systems Window Linux MySQL Javascript AJAX
Discription
  • Overall 5.8years of total experience in IT Industry with ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (ServiceNow).
  • Good knowledge about IT Infrastructure Library (ITIL) standards which are helpful in development and customization of IT service management applications.
  • Direct hands-on experience on various IT services in Service Now tool like Service Catalog, Requests, Service Now Administration, Problem, Change, Incident, Knowledge Management, Integration, Custom Application.
  • Involved in managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third-party integration for Service Now platform.
  • Experience in configuring and customizing all aspects of Service Now Like UI Policies, UI Actions, Client Scripts, Business Rules, Data Policy, Script Includes, Dictionary Overrides, Data Dictionary.
  • Strong experience in JavaScript used in Client Script, Business Rules, Script Includes, UI Policy, UI Actions.
  • Expertise in creation and publishing knowledge articles in knowledge management
  • Experience in managing HI portal support for application.
  • Excellent interpersonal and communication skills and ability to work in a team as well as individually and interacting with development team and business analyst.
  • Knowledge of Service Now Best Practices and ongoing knowledge of latest Service Now features
  • Strong working knowledge of software Development Life Cycle (SDLC) Testing Methodologies,
  • Techniques and good working knowledge on Software Development Methodologies like Agile                              Scrum and Waterfall
  • Proficient Good knowledge on Cross Browser Compatibility and accessibility for Websites/Web Applications.
 
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