• 8+yearsof experienceinNetworkingDomain
• CompletedCCNAR/S(GlobalCertified)
• Completed Silver Peak SDWAN Professional Certificate (SPSP)
• Hands on experience in ITSM tools
• ExperienceinDATACenterNetwork
• Experience working in NOC environment
• Experience working in a multi-vendor environment
• Workingwithmultiplegovernmentandpremiumclients
• ExpertiseimplementationofRouting,SwitchingandFirewalls
• Ability to do multitasking and a good team player

Work Experience

 •Monitoring network alerts via Logic Monitor.

• Raising incidents from monitoring tool and working on them till resolution.
• Assisting onsite tech in case of remote support.
• Hands on experience in ServiceNow ticketing tool.
• Basic knowledge and hands-on experience in Cisco Meraki SDWAN.
• Knowledge and hands-on experience in Silver Peak SDWAN.
• Communicating with customers and coordinating withmultiple carriers till resolution of the alerts.
• Raising RMA and working on them till resolution.
  • Experienced with CMD ticketing tool.
  • Working on high priority (P1, P2, P3) and aged incidents to manage SLAs.
  • Working on Multiple service types as Broadband Internet (DSL, ADSL, VDSL), Direct Internet Access (Point to-point links), Ethernet NNI, Fiber, MPLS NNI, IP Transit over BGP.
  • Coordinating with multiple Vendors such as AT&T, Century Link, Verizon, British Telecom, Spectrum, Frontier, Comcast, Bell Canada and troubleshooting issue with teamwork.
  • Configuring customer edge routers such as DSL modems (Smart Billion, Comtrend, Netopia), Cisco 800 series, FortiGate Firewalls, etc.
  • Managing end to end WAN links, working on service hard down, latency/packet loss issue, configuration changes, etc.
  • Assisting onsite technicians for technical issues.

• Supporting the worldwide network infrastructure of multiple global banking and financial organizations as MPLS service.
• Experienced with NGSD ticketing tool.
• Troubleshooting IP Routing, Static routes, EIGRP, OSPF, BGP, PBR, CEF, PE-CE routing, routing loops, asymmetric/sub-optimal routing, route redistribution, route filtering (distribute-lists, prefix-lists, route-maps), routing across tunnels, etc.
• Investigating and resolving issues in the WAN. Reachability of Internet/Intranet destinations, NAT/PAT, link flaps, MTU issues, packet loss, latency, errors, link congestion etc.
• Prepare and/or validate configuration for new installations for managed WAN services.
• Working with multiple equipment vendors for issues related to hardware, OS, and other platform-specific features.
• Interface with the Other Service Desk to provide technical assistance to escalated faults on a regular basis, liaising with global customer technical teams as and when required to resolve issues via joint troubleshooting.
• Ensure SLA is meet and work proactively to ensure network stability for Global customers.
• Keep track of common threads and engage problem management for permanent resolution.
• Troubleshoot issues related to LAN and WAN infrastructure.
• Monitor the network product in regular basis for any fault.

• Responsibilities of call coordinating, handling engineers by assigning them to the computer hardware, software, and networking calls of the respective sites.
• Giving any computer hardware, software, and networking support to users over phone.
• Responsible for call logs in IT Activity Management Tool. Giving network, hardware, and software related support to the users over phone.
• Monitoring IP21 tool.
• Windows Server 2003/2008/2012 maintenance and troubleshooting.
• Maintaining active directory tool.
• Monitoring all the networking devices through Whatsup Gold Software (Network Management Software- NMS).

• Installation and configuration of cisco 5520 wireless controllers.
• Installation and maintenance of Wi-Fi APs at customer sites.
• Provide LAN support to customers.
• Preventive maintenance of routers at customer sites.
• Ensuring LAN connectivity up to the user’s physical port level.

•Monitoring of network devices/nodes and to take appropriate measures to prevent destructive failures.

•   Ensuring LAN connectivity up to the users’ physical port level.

•   Monitoring all the networking devices of the customer through Whatsup Gold Software (Network Management Software- NMS).

•   Configuration and maintenance of other network peripherals.

•  Giving application support to smoothly launch the RJIL 4G project.

•  Remotely support RJIL staff while they face any issues relating to installing applications for JIO 4G at client end.

•  To track any upgradation needed for newly launched Jio application so that keep updated to the customer on prior.

•  Installation of windows OS and setting up workgroup LAN and providing internet connectivity using PAT on Cisco router model 1721.

Education

• Graduate in BTech (ECE) from North-Eastern Hill University (2008-2012)